Alyssa Fortner
Norman
Summary
Dynamic and results-driven professional with a proven track record at Logan’s Roadhouse, excelling in customer service and team leadership. Recognized for enhancing customer satisfaction through effective conflict resolution and mentoring. A quick learner with strong organizational skills, dedicated to maintaining cleanliness and delivering amazing service in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Car Hopper
Del Rancho
09.2023 - 02.2024
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Balanced orders on trays weighing over Number lbs and delivered them to cars.
- Memorized orders and maintained Number% accuracy in high-traffic times.
- Demonstrated adaptability, adjusting work pace according to fluctuating business levels throughout shifts.
- Contributed to the overall positive atmosphere of the drive-in by maintaining a professional and upbeat demeanor during all interactions with customers and coworkers.
- Collaborated with kitchen staff to ensure accurate preparation and timely delivery of food orders.
- Resolved customer concerns promptly, escalating issues to management when necessary for swift resolution.
- Answered guest questions and promoted special products.
Cashier
Panera Bread
06.2023 - 09.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
To Go Manager
Logan’s Roadhouse
04.2022 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
K12 Online School
Oklahoma 03.2025
Skills
- Quick learner
- Cleanliness
- Organization
- Memory retention
- Friendly attitude
- Excellent customer service
Timeline
Car Hopper
Del Rancho
09.2023 - 02.2024
Cashier
Panera Bread
06.2023 - 09.2023
To Go Manager
Logan’s Roadhouse
04.2022 - 05.2023
K12 Online School
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