Alyssa Forvour

• Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Assisted guests in making informed decisions on local attractions, dining options, and transportation services.

Assist guests with making reservations at five properties within Bar Harbor

• Answer questions and give guest service
• Confirm, modify and create new reservations and answer questions about area
• Provided exceptional customer service throughout entire booking process, leading to positive reviews and referrals.

• Assist guests with finding items in shop as well as treating them as family and carrying on conversations with them
• Also assist with answering calls and directing guests to various departments and individuals.

• Ensured compliance with all relevant regulations governing product handling and shipment, minimizing legal risks associated with noncompliance.
• Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
• Provided exceptional customer service to internal and external customers.

• Assisted with collecting items for orders and properly storing them until customers came to pick them up
• Answered calls and questions pertaining to orders
• Brought orders to individual cars and processed payments as needed car side.
• Operated cash register to accept cash, debit and credit card payments from customers.

• Answer incoming calls and help transfer to correct specialty or office
• Assist with sending out codes to hospital and specific people
• Enhanced customer satisfaction by promptly addressing inquiries and directing them to appropriate department.

• Assisted with all areas in the store
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Reset ends and complete aisles according to planogram
• Helped train new team members
• Assisted with picking items off the sales floor and out of the backroom for orders.

• Responsible for making sure every item in club was signed with latest price
• Walking the club each morning and signing new items that had been put out
• Assisted guests with locating items

• Supported manufacturing by pulling the appropriate parts needed to complete orders in a timely fashion.

• Answered customer questions regarding store merchandise, department information and pricing
• Organized store merchandise racks by size, style and color
• Removed damaged, out-of-code, not-in-set and discontinued items from displays
• Rotated manufacturer products as needed.
• Updated pricing and signage to complete product displays and educate customers.

• Maintained clean and safe environment, including in kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk
• Reported to all shifts wearing neat, clean and unwrinkled uniform
• Reported to each shift on time and ready to work