Alyssa Fox
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Talbert House
02.2021 - Current
- Assisted in integration of programs which improved client care and overall site/program communication
- Encouraged and promoted ideas that aligned with the strategic plan.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Oversight of patient access functions such as scheduling, insurance, and cash collections.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Monitored the process of collecting and entering patient demographic and insurance data into the computer database to establish patient's medical record.
Patient Access Supervisor
Shriner's Children's Ohio
05.2020 - 02.2021
- Monitored the processes of entering demographic information, collecting and entering insurance information, scheduling, and registration functionality.
- Resolved patient billing issues in line with established guidelines.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all patient access staff, providing direct supervision, ongoing staff development and continuing education to employees.
Operations Supervisor
Talbert House
03.2019 - 04.2020
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Recruited, hired and trained all administrative staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff and community partners to promote high quality patient care.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Coordinator, Air Care & Mobile Care
University of Cincinnati Medical Center
12.2017 - 03.2019
- Coordinated ambulance driver dispatch to accomplish daily transportation for patients discharging from the hospital.
- Coordinated aircrew dispatch to accomplish transportation for emergency situations.
- Built and maintained strong partner relationships with transportation companies.
- Improved workflow and productivity by improving communication with call-center staff.
Patient Access Supervisor
The Jewish Hospital
01.2017 - 12.2017
- Trained and cross-trained new staff on hospital processes and procedures.
- Developed and implemented improvements to electronic health record to maximize efficiency, reduce delinquency and increase accuracy.
- Monitored patient accounts to identify and rectify billing issues.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
Patient Access Specialist
Mercy West Hospital
05.2016 - 01.2017
- Collected and entered patient demographic and insurance data into electronic health record to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Verified patient insurance eligibility through the use of different applications.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
Education
High School Diploma -
Amelia High School
Northern Kentucky University
Highland Heights, KY12.2023
Associate of Arts -
Cincinnati State Technical And Community College
Cincinnati05.2023
Skills
- Microsoft Applications
- Budget Administration
- Compliance Management
- Safety Oversight
- Staff Supervision
- Operations Management
- Registration Management
- Multitasking and Organization
- Customer Service
- Strategic Planning
- Process Improvement
Accomplishments
- Collaborated with team in the transition of CCHB to Talbert House (700+ clients, 30+ staff).
- Awarded Mental Health Employee of the Year at Talbert House, 2021.
- Collaborated with Genoa Pharmacy for the integration and construction of new pharmacy at Talbert House.
- Selected to be Agency Lead Operations Supervisor at Talbert House in 2019 and 2022.
- Selected to help lead Revenue Cycle Committee(s) at Talbert House for two different electronic health records.
Applications Used
- EPIC
- Carelogic
- Athena
- HTP/RevRunner
- Golden Hour
Awards
Received the Exceptional Customer Service Award, 03/2022 & 6/2023.
Received Talbert House Employee of the Year Award, 2021
Received Talbert House Scholarship, 2022 & 2023.
Certification
- First Aid/CPR Certified
Timeline
Operations Supervisor
Talbert House
02.2021 - Current
Patient Access Supervisor
Shriner's Children's Ohio
05.2020 - 02.2021
Operations Supervisor
Talbert House
03.2019 - 04.2020
Coordinator, Air Care & Mobile Care
University of Cincinnati Medical Center
12.2017 - 03.2019
Patient Access Supervisor
The Jewish Hospital
01.2017 - 12.2017
Patient Access Specialist
Mercy West Hospital
05.2016 - 01.2017
High School Diploma -
Amelia High School
Northern Kentucky University
Associate of Arts -
Cincinnati State Technical And Community College