Alyssa Franco
Sartell
Summary
Motivated and eager to begin a career in real estate, I bring a strong foundation in sales and customer service from my time at Best Buy. I developed the ability to build relationships, understand client needs, and guide customers toward confident purchasing decisions. Known for being personable and ethical, I’m committed to providing honest advice and delivering a high level of service. With a passion for real estate and a drive to grow my expertise, I’m excited to help clients navigate the buying and selling process with confidence.
Overview
7
7
years of professional experience
Work History
Senior Behavior Technician
Sevita
St. Cloud
04.2024 - Current
- Trained new staff in programming, enhancing team efficiency and client outcomes.
- Collected data accurately on staff progress/treatment integrity sessions.
- Give direct feedback to staff to improve skills and support them to be the best employee they can be.
- Developed schedules to optimize staff support, boosting productivity and client satisfaction.
Behavior Technician
Sevita
St. Cloud
01.2023 - 01.2024
- Applied behavior management techniques, reducing incidents and promoting positive behaviors.
- Documented progress and collaborated with team, ensuring comprehensive care and billing accuracy.
- Ran therapeutic and behavioral plans, and provide early intervention to increase social and self-management skills.
- Provided guidance on a range of developmental goals from communication, exercise and nutrition and academic skills to assist with school readiness.
- Supported individuals with learning and maintaining personal skills such as: hygiene, grooming and/or toileting.
- Taught and modeled interpersonal and social skills to help individuals thrive in their communities.
Patient Care Assistant
Centracare
St. Cloud
05.2022 - 10.2022
- Supported individuals with learning and maintaining personal skills such as: hygiene, grooming and/or toileting.
- Taught and modeled interpersonal and social skills to help individuals thrive in their communities.
- Provided assistance using strategies to properly manage and redirect agitated or aggressive behaviors.
- Transporting patients to appointments and procedures, transporting specimens to the lab.
- Perform vitals on patients, patient and family focused care.
- Monitoring patients after procedures and surgeries, reporting to nursing staff.
- Trained with restraints and performing range of motion on patients.
- Pre-op activities, preparing clients for surgery with CHG baths and ETC.
Nursing Assistant
Good Shepherd Community
Sauk Rapids
12.2021 - 05.2022
- Assisted with daily hygiene and mobility, enhancing patient comfort and dignity.
- Documented patient behavior and orientation, contributing to effective care plans.
- Utilized PPE and specialized wrapping techniques, maintaining high safety standards.
- Monitored vitals and collect samples, supporting comprehensive patient assessments.
- Administered medications, including narcotics, and perform precise needle handling.
- Conduct thorough patient assessments, documenting vital signs and behaviors.
Customer Service/Sales
Best Buy
Saint Cloud
02.2021 - 12.2021
- Resolved technical issues, enhancing customer satisfaction and loyalty.
- Delivered exceptional customer service, boosting repeat business.
- Processed payments efficiently, ensuring accurate cash handling.
- Scheduled appointments and managed inventory, optimizing operations.
- Processed transactions efficiently at the point of sale.
- Collaborated with team members to achieve sales goals.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
Clinicals
Good Shepherd Community
Sauk Rapids
10.2019 - 01.2020
- Training in vital signs and general patient care.
- Bed baths, catheter care, and hearing aid placement.
- Managing aggressive and agitated behaviors of residents.
- Sanitary and health procedures with caution on the side of privacy.
- Conducted comprehensive patient assessments, implementing tailored care plans to address individual needs and enhance overall well-being.
Education
Psychology -
St. Cloud Technical College
Saint Cloud, MN 12.2025 - 04.2026
Skills
- Data collection
- Data analysis
- Effective communication
- Client-oriented
- Fluent in Spanish
- Administrative support
Languages
- English
- Spanish
Additional Information - Qualification Summary
- Strong communication and interpersonal skills developed through customer-facing sales roles
- Comfortable working in fast-paced, goal-oriented environments
- Tech-savvy with experience using sales systems and digital tools
- Flexible schedule, including evenings and weekends
- Highly motivated to obtain real estate license and grow within the industry
Timeline
Psychology -
St. Cloud Technical College
12.2025 - 04.2026
Senior Behavior Technician
Sevita
04.2024 - Current
Behavior Technician
Sevita
01.2023 - 01.2024
Patient Care Assistant
Centracare
05.2022 - 10.2022
Nursing Assistant
Good Shepherd Community
12.2021 - 05.2022
Customer Service/Sales
Best Buy
02.2021 - 12.2021
Clinicals
Good Shepherd Community
10.2019 - 01.2020