Alyssa Frank
San Clemente,CA
Summary
Results-driven Talent Operations Associate with 4+ years of expertise in talent lifecycles, ATS ownership, cross-functional relationships, and recruiting analytics. Skilled in optimizing the hiring process and creating a best-in-class hiring environment at all levels; for the hiring manager, candidate, recruiter, and leadership. I bring a strong sense of purpose and integrity to high-velocity work environments. I thrive in fast-paced environments that require innovative problem solving and operational excellence with a focus on meaningful, high quality outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Talent Operations Associate
BetterUp
05.2024 - Current
- Served as the subject matter expert (SME) for the recruiting ATS, leading system implementation, ongoing enhancements, reporting dashboards, and end-to-end troubleshooting across the hiring lifecycle to ensure operational efficiency and scalability.
- Led the successful implementation and company-wide launch of a new ATS (Ashby) for a 500+ employee organization, overseeing data migration, system architecture, integrations with Workday and IT systems, and change management strategy. Delivered live training to 100+ hiring managers, recruiters, and leadership members to ensure adoption and process alignment.
- Developed and maintained recruiting analytics dashboards, ensuring ongoing visibility into team performance and KPI metrics such as time to fill, pass through rates, offer accept rates, recruiter and interviewer capacity rates, etc.
- Drove continuous optimization of recruiting workflows, spearheading improvements to the offer approval process, behavioral interview framework, and headcount request procedures - resulting in streamlined operations and reduced cycle times, decreasing our average time to fill by roughly 32% over one year.
- Partnered cross-functionally with HR Operations, Compensation, and HRBPs to refine and maintain seamless handoffs between functions, enhancing communication and process cohesion across the talent lifecycle.
- Managed and mentored a team of Recruiting Coordinators (RCs) by facilitating onboarding, running weekly team syncs, conducting 1:1 coaching sessions, and supporting performance development.
Recruiting Coordinator
BetterUp
02.2022 - 05.2024
- Coordinated high-volume interview scheduling across multiple time zones and stakeholders, at maximum averaging 500+ interviews scheduled per month, ensuring a seamless candidate and interviewer experience.
- Served as the primary point of contact for candidates throughout the hiring process, delivering timely communication, prep resources, and logistical support to elevate candidate satisfaction and reduce drop-off rates.
- Collaborated closely with recruiters, hiring managers, and interviewers to align on role requirements, build structured interview panels, and support an efficient and inclusive hiring process.
- Managed and maintained ATS (Greenhouse/Ashby) data hygiene by updating candidate records, creating job reqs, creating personalized feedback forms, and tracking pipeline activity to ensure reporting accuracy and compliance.
Small Business Program Coordinator
Flint & Genesee Chamber of Commerce
05.2021 - 02.2022
- Organized and maintained client database system with over 200 small business clients to ensure regular and accurate data reporting
- Counseled new clients during new client intake meetings, using excellent interpersonal communication and active listening skills
- Developed, marketed, and executed all virtual webinars with our latest event fielding 130 attendees and 7 presenters
- Demonstrated leadership qualities by being nominated and votes as Internal Policies Committee Chair for PTACs of Michigan Organization, showcasing my keen attention to detail and compliance to policies and procedures
Financial Institution Specialist
Federal Deposit Insurance Corporation
07.2019 - 01.2021
- Assessed, examined, and consulted with banks for compliance with over 25 consumer protection laws to promote and maintain depositor and consumer protection.
- Increased new community investment programs in local communities by assessing housing and financial education needs and relaying information to banks.
- Authored presentations and final reports for distribution to coworkers and banking leadership in order to convey findings and improve compliance in our financial institutions.
Education
Bachelor of Arts - Economics
Michigan State University
East Lansing, MI05-2019
Skills
- Expert with Greenhouse and Ashby ATS
- Reporting & dashboard tools (Ashby Metrics, Google Sheets, Excel, Looker)
- Microsoft Office and Google Suite products
- Comfortable with the following tools: Headcount365, DocuSign, Workday, Pave, Goodtime
- Strong organization and attention to detail
- Leadership and mentorship skills
- Ability to self-manage in remote environment
Certification
- Academy to Innovate HR (AIHR) Learning & Development Course Certificate
Timeline
Talent Operations Associate
BetterUp
05.2024 - Current
Recruiting Coordinator
BetterUp
02.2022 - 05.2024
Small Business Program Coordinator
Flint & Genesee Chamber of Commerce
05.2021 - 02.2022
Financial Institution Specialist
Federal Deposit Insurance Corporation
07.2019 - 01.2021
Bachelor of Arts - Economics
Michigan State University
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