Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Franklin

Houston,TX

Summary

Determined individual with a background in various office settings, as well as in the service industry. Excels in communication and dependability when working within a team. Has a vast variety of skills but is always striving to expand on knowledge.

Overview

23
23
years of professional experience

Work History

Senior Waitress

Johnny Tamales
05.2019 - Current
  • Managed food resources, memorized orders, and coordinated customer service.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.

Customer Service Representative

Rover Oaks Pet Resort
11.2010 - 05.2011
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted with data entry and administrative support tasks to help meet team goals.
  • Acted as first point of contact and set appointments for prospective clients.

Receptionist Clerk

J & B Automotive
06.2009 - 10.2010
  • Answered large volume of incoming calls daily to resolve customer issues and provide correct product information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Organized, maintained and updated information in computer databases.


Facility Operations Manager

Bohemian Rhapsody
04.2004 - 05.2009
  • Maintained inventory and ordered supplies to keep facility resources readily available.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Maintained schedule and kept appointment times.
  • Ensured all biohazard waste was disposed of properly.

Head Waitress

Dennys Restaurant
03.2001 - 03.2004
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Supervised server staff and simultaneously served personal section of tables.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Basic Studies

San Jacinto Community College
Pasadena, TX

Substance Abuse Counselor

Alvin Community College
Alvin, TX

Skills

  • Cash Handling
  • TABC certified
  • ServSafe certified
  • Inventory Control Processes
  • Microsoft Excel
  • Microsoft Word
  • Clerical Support
  • Intuit QuickBooks
  • Customer Service
  • Efficient typing

Timeline

Senior Waitress

Johnny Tamales
05.2019 - Current

Customer Service Representative

Rover Oaks Pet Resort
11.2010 - 05.2011

Receptionist Clerk

J & B Automotive
06.2009 - 10.2010

Facility Operations Manager

Bohemian Rhapsody
04.2004 - 05.2009

Head Waitress

Dennys Restaurant
03.2001 - 03.2004

Basic Studies

San Jacinto Community College

Substance Abuse Counselor

Alvin Community College

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Alyssa Franklin