Alyssa Freestone
Pensacola,FL
Summary
Dynamic and results-driven professional with a proven track record, adept in strategic planning and analytical thinking. Excelled in enhancing customer satisfaction and boosting revenue through innovative solutions and effective communication. Equipped to deliver excellent core services to customers through diligent, appropriate, and easy to use solutions to meet their needs.
Overview
6
6
years of professional experience
Work History
New Business Specialist
NiSource
06.2024 - Current
- Executed customer requested work essential to meeting key performance indicators through research of facilities, applying design standards, pricing, invoicing, contracting, and order management.
- Accurately designed and managed the order management of customer requested gas and electric services, upgrades, relocates and other new business cases.
- Anticipated challenges and collaborated with key stakeholders to meet customer in-service requests.
- Built rapport with prospective customers within assigned territory.
- Assessed customer requirements and expectations to recommend specific products and solutions.
- Provided exceptional customer experience that encouraged repeat business.
- Developed positive working relationships with internal and external customers and stakeholders through both direct and indirect communications.
- Demonstrated exceptional problem-solving abilities by resolving client issues promptly and professionally, resulting in improved customer satisfaction ratings.
- Created latest Order Management and CRM Help Guide to assist internal employees in the correct utilization of new software companywide.
- Boosted revenue through successful negotiation of contracts and pricing agreements with new clients.
- Utilized effective techniques for planning and tracking 20+ new orders weekly.
- Formulated strong work habits in a hybrid work environment.
Elementary Educator
East Porter County School Corporation
08.2020 - 06.2024
- Developed individualized learning plans based on student needs and parent feedback, resulting in an average of 92% of students reaching their personal growth goals for Mathematics and an average of 73% of students reaching their personal growth goals in English Language Arts.
- Implemented a new innovative classroom management strategy, which increased group collaboration, that reduced disciplinary incidents by 37% and increased student engagement by 87%.
- Established rapport with students, parents, peers and administrative staff.
- Organized regular parent-teacher conferences and workshops to keep families informed and involved in their child's educational growth.
- Increased parent involvement through consistent communication regarding student progress and upcoming events via newsletters, emails, and conferences.
- Continuously pursued professional development opportunities to enhance teaching skills for improved student outcomes.
- Regularly networked with 50+ educators to stay current on best practices.
- Assessed student progress by administering weekly tests and evaluating growth results.
- Coached, mentored and evaluated 3 college students studying education for progress against collegiate program objectives.
- Maintained knowledge of school curricula, standards and policies to correctly prepare students for higher grade levels.
Sales Lead Manager
Express Factory Outlet Store
05.2018 - 11.2019
- Coached 5+ Sales Associates daily in successful selling methods and encouraged cross-selling for additional products and services to ensure quarterly sales goals were met and exceeded.
- Increased overall sales productivity by identifying bottlenecks in the sales process and implementing targeted solutions.
- Developed a streamlined sales process for improved efficiency and increased customer satisfaction by 17%.
- Ensured superior customer service by addressing consumer concerns promptly.
- Attended weekly meetings to discuss and optimize sales and marketing strategies with 15+ employees.
- Produced 5 reports per week to analyze individual performance against team goals.
Education
Bachelor of Science - Education
Purdue University
05.2020
Skills
- Self-Motivated
- Verbal Communication
- Active Listening
- Interpersonal
- Presentation
- Organization and Time Management
- Multitasking Abilities
- Flexible and Adaptable
Timeline
New Business Specialist
NiSource
06.2024 - Current
Elementary Educator
East Porter County School Corporation
08.2020 - 06.2024
Sales Lead Manager
Express Factory Outlet Store
05.2018 - 11.2019
Bachelor of Science - Education
Purdue University