ALYSSA FROST SANCHEZ
Gilbert,AZ
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Ziggi's Coffee
02.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Restaurant Hostess
The Porch
01.2024 - 12.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Sales Associate
Celebrity Tanning
03.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Intern Assistant
Verde Building Corporation
06.2021 - 08.2021
- Proficient in answering phones, fax, scan, Excel spreadsheet, Microsoft word, Field lens and Sage 100 Contractor Software.
- Organized, ordered, logged & labeled disseminated blueprints
- Helped upload and tracked documents to various web based applications
- Assisted Senior Estimator with bid process
- Assisted Senior Project Manager with critical time sensitive material ordering.
Education
High School - General Studies
Gilbert High School
Gilbert, AZ05.2023
Associate of Arts - Interior Design
Penn Foster College
Scottsdale, AZ05-2026
Skills
- Cleaning and Organization
- Computer skills
- Task Prioritization
- Reception Assistance
- Data Entry
- Schedule Management
- Closing Sales
Timeline
Assistant Manager
Ziggi's Coffee
02.2024 - Current
Restaurant Hostess
The Porch
01.2024 - 12.2024
Sales Associate
Celebrity Tanning
03.2022 - 08.2023
Intern Assistant
Verde Building Corporation
06.2021 - 08.2021
High School - General Studies
Gilbert High School
Associate of Arts - Interior Design
Penn Foster College
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