Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Gaines

Del Haven,NJ

Summary


Club management professional with extensive experience in elevating club operations and member satisfaction. Known for driving operational efficiency and creating engaging member programs that enhance loyalty. Emphasizes team collaboration and adaptability to achieve consistent results, with strong focus on staff development and innovative problem-solving.

Overview

13
13
years of professional experience

Work History

Club General Manager

Corinthian Yacht Club of Cape May
01.2023 - Current
  • Managed staff recruitment, training, and performance evaluations to ensure a high-performing team.
  • Enhanced member satisfaction by implementing innovative programs and services tailored to individual needs.
  • Developed strong relationships with members, fostering a sense of community and loyalty to the club.
  • Increased club event revenue 100% by devising effective marketing strategies and promoting club events and offerings.
  • Planned, organized, and coordinated special events and celebrations.
  • Recruited, hired, and trained to develop high-performing staff.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established a positive work culture that promoted teamwork and communication among staff members.
  • Negotiated contracts with vendors for cost-effective supply procurement while maintaining quality standards.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

General Manager

The Blue Pig Tavern of Congress Hall
06.2012 - 06.2022
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Set clear expectations and created positive working environment for employees.
  • Orchestrated positive customer experiences by overseeing every area of operations.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Maintained facility and grounds to present positive image.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.

Education

High School Diploma -

Maplewoood Baptist Academy
Kinross, MI
06.2006

Skills

  • Establishing and upholding standards
  • Food and Beverage Management
  • Leadership development training
  • Supplier Monitoring
  • Problem Anticipation and Resolution
  • Hiring and Onboarding
  • Performance Improvement
  • Payroll Administration and Timekeeping
  • Money Handling
  • Upscale Dining
  • Motivational Leadership
  • Customer Relations
  • POS Terminal Operations
  • Member Satisfaction
  • Sales Tracking

Timeline

Club General Manager

Corinthian Yacht Club of Cape May
01.2023 - Current

General Manager

The Blue Pig Tavern of Congress Hall
06.2012 - 06.2022

High School Diploma -

Maplewoood Baptist Academy

Similar Profiles

CREATE PROFILE