ALYSSA GALL
FRISCO,US
Summary
Cafe Manager with a proven track record of enhancing customer satisfaction and optimizing team performance through effective leadership and innovative strategies. Possesses over4 years of experience in diverse roles, demonstrating strong skills in customer service, problem-solving, and team collaboration. Passionate about creating a positive work environment and implementing efficient processes to drive operational excellence and profitability.
Overview
4
4
years of professional experience
Work History
CAFE MANAGER
SCHEELS
08.2022 - 01.2025
- Guide customers to enhance their cafe experience, ensuring satisfaction and repeat visits
- Coordinate and support staff to optimize service efficiency and team cohesion
- Monitor inventory levels and restock cafe items to maintain seamless operations
- Lead cafe operations, optimize staff performance, and enhance customer satisfaction
- Implement efficient inventory management, resulting in reduced waste and increased profitability
- Foster a positive work environment, mentor team members, and promote cross-functional collaboration
- Implement team-building initiatives to boost morale and productivity
- Ensure compliance with food safety regulations and maintain high cleanliness standards
- Conduct regular quality checks and implement continuous improvement processes
ASSOCIATE
Pet Supermarket
06.2022 - 07.2022
- Managed store operations, optimized inventory processes, and drove sales growth through exceptional customer service and product knowledge
- Worked closely with team members to ensure store upkeep, collaborated on inventory management solutions, and fostered a customer-centric sales environment
- Passionately engaged customers, sharing product knowledge to meet their pet care needs
- Actively participated in team initiatives to enhance store operations and sales strategies
- Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
TEAM LEADER
Chick-fil-a
05.2021 - 03.2022
- Led staff, ensured exceptional customer service, and managed cash transactions
- Streamlined order-taking process, reducing wait times and boosting customer satisfaction
- Fostered team cohesion, enhancing customer experience
- Implemented efficient cash handling procedures, minimizing errors and improving operational flow
- Meticulously managed cash operations, ensuring accuracy
- Refined order-taking protocols, resulting in improved order fulfillment and customer contentment
- Energized staff to deliver top-tier customer service
- Optimized cash handling and order-taking processes, driving operational efficiency and customer loyalty
Education
HIGH SCHOOL DIPLOMA -
Homeschool
12.2023
Skills
- Customer service
- Cleaning/Stocking
- Time management
- Teamwork
- Problem solving
- Organization
- Leadership
- Inventory management
- Training and development
- Barista skills
- Pet sitting
- Dog walking
Timeline
CAFE MANAGER
SCHEELS
08.2022 - 01.2025
ASSOCIATE
Pet Supermarket
06.2022 - 07.2022
TEAM LEADER
Chick-fil-a
05.2021 - 03.2022
HIGH SCHOOL DIPLOMA -
Homeschool