Alyssa Gandara
hostess/server
Hemet,CA
Summary
Dynamic and dedicated professional with extensive experience at Steer N' Stein, excelling in customer service and effective multitasking. Proven ability to enhance guest satisfaction through proactive engagement and complaint resolution. Skilled in payment processing and fostering collaborative team environments, ensuring seamless operations during peak hours.
Developed exceptional customer service and multitasking abilities in high-energy hospitality environment. Thrives in fast-paced settings, excelling in managing guest interactions and coordinating logistics. Seeking to transition into new field, leveraging these skills to contribute to dynamic team.
Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences and efficient table management. Knowledgeable about providing exceptional customer service and multitasking, while handling reservations and seating arrangements. Dedicated to creating welcoming atmosphere and enhancing overall guest satisfaction.
Offering strong interpersonal skills and passion for customer service, well-suited to thrive in busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Hostess/Server
Steer N' Stein
07.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided patrons with estimated waiting times during peak service hours.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Advised customers about special offerings and menu items to help drive sales.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
West Valley High School/Academy of Innovation
Hemet, CA06-2023
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Cleanliness maintenance
- Guest engagement
- Payment processing
- Complaint handling
- Guest complaint resolution
- Table bussing
- Efficient collaboration
- Safe food handling
- Special requests handling
- Seating arrangements
- Guest seating
- Server support
Timeline
Hostess/Server
Steer N' Stein
07.2023 - Current
High School Diploma -
West Valley High School/Academy of Innovation
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