ALYSSA GARAY
Pearland,Tx
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Thrives in customer service and engages with conflict in an emotionally healthy manner.
Overview
11
11
years of professional experience
Work History
Case Manager
The Nations Law Firm
06.2023 - 08.2023
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Collaborated with attorneys to develop successful case strategies, resulting in favorable outcomes for clients.
Family Support Partner
University Of Houston
04.2021 - 06.2023
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Documented data and completed accurate updates to case records.
Administrative Specialist
Brinks
09.2020 - 02.2021
- Handle customer complaints and resolve them in timely manner
- Answer phone calls and assist accordingly
- Input daily routes in timely and accurate fashion
- Assist management and colleagues in any and all tasks.
Office Services Assistant Sr
Williams Lea Tag
12.2016 - 10.2019
- Intake copy services request and input them into Symphony
- Answer phone calls and assist accordingly
- Input numbers on projects that are being completed weekly for copy center and email spreadsheet to site manager
- Assist lead team member on projects from secretaries and/or attorneys.
Office Services Assistant
Norton Rose Fulbright US LLP
02.2014 - 12.2016
- Process income and outgoing USPS mail, packages, certified mail, FedEx, UPS
- Reprographic work from coping, printing, binding, mini books, tabs, filing, scanning, cutting, cd and thumb drive making, labels and more
- Worked closely with secretary's day to day job, from billing clients, printing invoices, organizing files, mailing documents
- Assisted multiple different departments when needed from client accounting, project assistance and billing specialists, making sure all projects were done accurately and in timely manner
- Answer incoming calls and help accordingly
- Handle confidential documents and send documents to off storage site.
Front Desk Receptionist / Operations Manager
Fitness Connection
07.2012 - 08.2013
- Receive all incoming calls and inquiries and assist with information or questions on membership
- Collect payments on past due accounts when memberships are interrupted
- Direct all incoming traffic to appropriate areas as needed
- Assist with inventory control weekly
- Serve as Liaison between operations and sales
- Assist in random audits to identify loss of products and reviewing activities during night shift
- Prepare activities reports for profits and inventory
- Hire front desk and daycare employees when needed.
Education
Diploma -
Pearland High School
Skills
- Microsoft Office
- Operations management
- Training and development
- Mailroom knowledge
- Reprographic skills
- Case Management
- Records Management
- Organization and Multitasking
Timeline
Case Manager
The Nations Law Firm
06.2023 - 08.2023
Family Support Partner
University Of Houston
04.2021 - 06.2023
Administrative Specialist
Brinks
09.2020 - 02.2021
Office Services Assistant Sr
Williams Lea Tag
12.2016 - 10.2019
Office Services Assistant
Norton Rose Fulbright US LLP
02.2014 - 12.2016
Front Desk Receptionist / Operations Manager
Fitness Connection
07.2012 - 08.2013
Diploma -
Pearland High School