Cannabis Specialist Lead
Haven
08.2023 - 05.2024
Alyssa Garcia
Los Angeles,CA
Timeline
Guest Experience Specialist
Haven
10.2022 - 08.2023
Seasonal Sales Associate
Victoria's Secret
12.2021 - 05.2022
Inventory Stock Associate
Victoria's Secret-Pink
12.2021 - 03.2022
Cannabis budtender
Careers in Cannabis
08.2021 - 09.2021
Cannabis Sales Specialist
Haven
02.2020 - 09.2025
Event Staff
LEVY (Staples Center)
09.2019 - 01.2022
Cannabis Specialist
CCC Group
09.2019 - 05.2020
Cannabis Experience Associate
Cannabis Company
06.2019 - 08.2019
Cashier/Concessions (seasonal)
Dodger Stadium
03.2019 - Current
Guest Experience Trainee
Careers in Cannabis
01.2019 - 05.2019
Office Assistant Trainee
Americas Best Contacts and Eyeglasses
08.2018 - 01.2019
Part-time Receptionist
Dental Care Alliance
06.2018 - 11.2018
Seasonal Photographer
Dodgers Stadium
06.2018 - 07.2018
Inventory Associate Temp
Crewkintwear
05.2018 - 05.2018
Cashier/Customer Service Associate
Fashionista
01.2018 - 05.2018
Server/Hostess
BJ'S Restaurant & Brewhouse
01.2017 - 08.2017
Data/File Entry Clerk
CareFoward Healthcare Services
03.2015 - 12.2016
High school diploma or GED - undefined
Gardena Adult School
Work History
Cashier/Concessions (seasonal)
Dodger Stadium
03.2019 - Current
- Greeted customers, answered questions and provided food and drink recommendations.
- Prepared and promptly served food, beverages and desserts to customers.
- Prepared bills, handled cash and credit card transactions and distributed change.
- Opened and closed stand properly by turning on or shutting down machines and warming and storing food properly.
- Stocked and restocked food and equipment items as necessary. Performed frequent sanitation procedures when handling and preparing food.
- Pleasantly served fresh food and beverages to customers at large concession stands.
Cannabis Sales Specialist
Haven
02.2020 - 09.2025
- Maintained a clean and organized sales floor, ensuring that all products were properly labeled, stocked, and displayed for easy customer access
- Managed cash transactions accurately using point-of-sale (POS) systems while maintaining a high level of integrity in handling financial transactions
- Educated customers about responsible cannabis use including potential risks associated with overconsumption or mixing substances
- Resolved customer complaints or concerns promptly by actively listening to their feedback and finding appropriate solutions within company policies
- Participated in ongoing training programs related to cannabis laws/regulations updates as well as new product knowledge sessions provided by suppliers/vendors
- Effectively communicated with vendors to stay updated on new product releases, promotions, and industry trends to provide accurate information to customers
Cannabis Specialist Lead
Haven
08.2023 - 05.2024
- Operated cash register accurately and efficiently, handling transactions with speed and accuracy.
- Provided excellent customer service by greeting customers, taking orders, answering questions, and resolving any issues or complaints.
- Managed busy periods effectively by prioritizing tasks and maintaining a fast-paced workflow.
- Followed all health and safety guidelines to ensure the proper handling of food items.
- Upsold additional food items or promotions to increase sales revenue per transaction.
- Trained new employees on procedures, including cash handling protocols and knowledgeable techniques.
Guest Experience Specialist
Haven
10.2022 - 08.2023
- Managed cash transactions accurately using point-of-sale (POS) systems while maintaining a high level of integrity in handling financial transactions
- Provided exceptional customer service by assisting customers in selecting and purchasing cannabis products based on their preferences and needs
- Demonstrated extensive knowledge of different strains, product types, and consumption methods to educate customers on the effects and benefits of each option
- Assisted in inventory management by conducting regular stock checks, monitoring expiration dates, and restocking shelves as needed
- Collaborated with team members to create visually appealing displays that showcased featured products or promotions effectively
- Built strong relationships with repeat customers through personalized interactions to ensure customer loyalty and satisfaction
Seasonal Sales Associate
Victoria's Secret
12.2021 - 05.2022
- Provided exceptional customer service to ensure a positive shopping experience for customers during peak holiday seasons
- Achieved XXX% increase in sales by actively engaging with customers, promoting special offers, and upselling products
- Maintained a clean and organized sales floor, ensuring merchandise was properly displayed and stocked at all times
- Participated in inventory management activities such as receiving shipments, restocking shelves, and conducting regular stock checks
- Assisted in visual merchandising efforts including window displays, signage placement, and product arrangement to attract customer attention
- Processed cash, credit card, and mobile payments accurately using point-of-sale (POS) systems
Inventory Stock Associate
Victoria's Secret-Pink
12.2021 - 03.2022
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Replenished inventory with focus on addressing customer needs, merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Followed instructions to properly arrange merchandise items. Ordered new supplies to restock and based on routine needs.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Event Staff
LEVY (Staples Center)
09.2019 - 01.2022
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
- Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
Cannabis budtender
Careers in Cannabis
08.2021 - 09.2021
- Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
Cannabis Specialist
CCC Group
09.2019 - 05.2020
- Greeted and welcomed visitors, providing a positive first impression of the company
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
- Managed office supplies inventory by monitoring stock levels and placing orders when necessary
- Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts
- Demonstrated extensive knowledge of different strains, product types, and consumption methods to educate customers on the effects and benefits of each option
- Maintained a clean and organized sales floor, ensuring that all products were properly labeled, stocked, and displayed for easy customer access
Cannabis Experience Associate
Cannabis Company
06.2019 - 08.2019
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Handled large volume of cash with high accuracy and security each day.
- Managed supply restocking, display arrangements and general housekeeping.
- Weighed and prepared products in order to accurately package and label items for sale.
- Oversaw sale of merchandise such as flowers, concentrates and edibles.
- Educated customers on effects, medical benefits and overall experience of using cannabis products.
Guest Experience Trainee
Careers in Cannabis
01.2019 - 05.2019
- Maintain knowledgeable Skills of market to help clients feel confident by providing accurate efficient product knowledge
- Delivered high level of service to customers in effort to build upon relationships for loyalty
- Assisted with administrative tasks to better understand industry processed
- Grasped new materials, processes and programs quickly to maximize performance.
- Shadowed Bud-tenders or professionals such as the lead & or management best approaches.
- Analyzed and prioritized multiple responsibilities Documented potential improvement strategies
- Worked well in team environment as well as independently Demonstrated enthusiasms, strong communication & written skill
- Adaptive to work any environment & open to learning new things every day
- Worked in various departments & put on on the floor to gain hands-on experience , Learned advanced skills from experienced Bud tending professionals.
Office Assistant Trainee
Americas Best Contacts and Eyeglasses
08.2018 - 01.2019
- Strong sense of self-development.
- Possess strong conflict management skills.
- Problem-solving & time management
- Approachability and customer service skills.
- Reliability, dependability, flexibility in work
- Proficient knowledge of general office procedures.
- Ability to maintain confidentiality, Ability to work independently
Part-time Receptionist
Dental Care Alliance
06.2018 - 11.2018
- Greeted all patients
- Resolved patient issues
- Scheduled appointments
- Checked insurance information
- Monitored and updated patient records
- Made copies and scanned documents
Seasonal Photographer
Dodgers Stadium
06.2018 - 07.2018
- Greet Guests
- Assist Guests
- Guest Services
- Took photos of guests
- Print photos for guests
Inventory Associate Temp
Crewkintwear
05.2018 - 05.2018
- Manufacturing & Auditing Inventory
- Inputting Inventory Count
- Auditing each others inventory
- Color Coding Clothes
- Audit over auditors count
Cashier/Customer Service Associate
Fashionista
01.2018 - 05.2018
- Processed cash/credit Transactions
- Cash management skills
- Provided up selling customer service skills
- Stocked the floor with new inventory
- Responsible for store displays
- Assist daily packaging, restocking.
Server/Hostess
BJ'S Restaurant & Brewhouse
01.2017 - 08.2017
- Served meals
- Bussed tables
- Handled money
- Welcomed customers as they arrived
- Kept the restaurant clean and sanitary
Data/File Entry Clerk
CareFoward Healthcare Services
03.2015 - 12.2016
- Input Data Accurately & Timely Updated Files Accurately Responsible for inputting data Updating patients results data
- Performed regular audits of data entries to identify and correct errors, maintaining a high level of accuracy
- Utilized strong problem-solving skills when encountering challenges during the data entry process
- Utilized strong attention to detail when reviewing entered data for errors or inconsistencies
- Implemented strategies for continuous improvement in accuracy rates through ongoing training and self-assessment
Overview
11
11
years of professional experience
1
1
Certificate
Skills
- Auditing
- Processing cash transactions
- Presentation skills
- Phone communication
- Photography
- Front desk
- Economic Order Quantity
- TikTok
- Night audit
- Cash handling
- Loyalty programs
- Stocking
- Negotiation
- Clean workspace maintenance
- POS systems
- Upselling
- Payment card processing
- Serving
- Promotional pricing models
- Cashiering
- Specialty store experience
- Transactional selling
- Quality control
- Outside sales
- Data entry
- Purchasing
- Retail compliance procedures
- Analysis skills
- Organizational skills
- Balancing cash drawers
- Time management
- Food safety
- Store opening procedures
- Social media management
- Fashion retail
- Cash register operations
- Event marketing
- Customer relationship building
- Conflict management
- Food preparation
- Hospitality
- Retail management
- Sales
- Marketing
- Cross-merchandising
- Customer inquiry handling
- Store closing procedures
- Social media marketing
- Greeting customers
- Periodic inventory method
- Store opening/closing procedures
- Clothing store experience
- Regulatory compliance management
- Consultative selling
- Relationship selling
- Product demos
- Makeup application
- Providing product information
- Retail merchandising procedures
- Maintaining an organized workspace
- POS
- Packaging
- LIFO
- Depositing cash
- Public relations
- Food service
- Retail customer service procedures
- Flexible
- Weight handling in the workplace
- Bartending
- Product bundling
- Closing sales
- Manual handling
- Food safety management
- Guest services
- Writing skills
- Food Handling
- ABC analysis
- Guest relations
- Merchandising
- Inventory control
- Basic math
- Retail inventory assessment procedures
- Training & development
- Product placement
- Manual retail inventory counts
- Retail safety procedures
- Merchandising display arrangement
- Adult education
- Making change
- Department store experience
- Communication skills
- Problem solving
- Client rapport building
- Quality Assurance
- Retail sales - Retail sales experience (6-10 years)
- FIFO
- Visual merchandising
- Detecting counterfeit currency
- Meal Preparation
- Brand awareness
- Product demonstration
- Store opening and closing
- Stock replenishment
- Retail store operations
- Inventory audits
- Display setup
- Policy and procedure adherence
- Product recommendations
- Product knowledge expertise
- Restocking inventory
- Key holder
- Weighing products
- Preparing packages
- Changing out tills
- Flexible hours
- Attention to detail
- Team leadership
- Goal driven
- Organization
- Strong communication and interpersonal skills
- Meeting sales goals
- Adaptable and flexible
- Exceeding customer expectations
- Register opening and closing
- Decision-making
- Merchandising and display
- Item ticketing and pricing
- Strong work ethic
- Staff training and development
- Continuous improvement
- Time management abilities
- Teamwork and collaboration
- Multitasking Abilities
- Excellent communication
- Liquor law compliance
Summary
Enhanced customer experiences as a cannabis sales specialist, leveraging over 15 years of expertise in customer service and sales.
Demonstrated expertise in delivering exceptional customer service and ensuring seamless operational efficiency.
Assisted in retail operations and customer service by processing transactions accurately and fostering positive customer interactions. Supported management in handling high-volume transactions and resolving customer issues efficiently. Strengthened cash handling and communication skills through daily responsibilities.
Demonstrated proactive and goal-oriented approach, effectively managing time and solving complex problems.
Assisted teams in managing projects through effective problem-solving and collaboration. Supported quality assurance efforts with a strong commitment to project success. Adapted to changing circumstances to provide practical solutions.
Sought full-time position that offers professional challenges and utilizes interpersonal skills, effective time management, and problem-solving expertise.
Assisted customers with product inquiries and provided knowledgeable support in cannabis industry. Collaborated with team members to adapt to changing demands and meet customer needs. Supported inventory management and customer education initiatives to enhance service delivery.
Assisted customers by providing tailored product recommendations and building strong relationships. Communicated product benefits and usage effectively to clients. Maintained awareness of industry trends and compliance standards to promote a safe consumer experience.
Assisted customers in selecting cannabis products to enhance their purchasing experience. Supported team members in maintaining product knowledge and customer service standards. Adapted to fast-paced retail environment while collaborating effectively with colleagues.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- ServSafe
- Food Safety Certification
Education
High school diploma or GED - undefined
Gardena Adult School
Gardena, CA06.2018
Languages
English
Accomplishments
- Achieved number% of sales quote.
- Promoted to Job Title after only timeframe for exceptional performance.
Cannabis trainings
- Educational brand trainings to extend product knowledge
- Frequent updates on products,percentages,features,on new products
- Brand trainings on new products or new flavor drops
- Education on cannabis regulations & laws
- Up to date on products we are promoting/sales
- Educate on how to use certain products to get the best quality benefit
- Training on new modules & tricks to use for better usage