Alyssa Garcia
San Angelo
Summary
Empathetic Customer Advocate highly productive in managing inquiries and resolving issues efficiently. Possess specialized skills in conflict resolution, customer relationship management, and service recovery strategies. Excel at communication, active listening, and empathy, ensuring positive outcomes in customer interactions.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer advocate ||
Health Care Service Corporation, HCSC
San Angelo
01.2024 - 04.2026
- Assisted members with inquiries regarding health benefits and services.
- Coordinated resolution of member concerns with internal departments.
- Educated members on available health care programs and resources.
- Documented interactions and maintained accurate member records.
- Analyzed member feedback to improve service delivery processes.
- Provided customer support through phone, email and chat channels.
- Escalated complex customer cases as necessary to appropriate teams and departments.
- Performed extensive research on all inquiries and concerns to achieve complete client satisfaction.
- Assisted customers in navigating the company website for answers to commonly asked questions.
- Collaborated with colleagues across multiple departments to resolve customer issues quickly and efficiently.
Central Scheduling Specialist
Shannon Hospital
San Angelo
11.2022 - 07.2023
- I would call or answer calls and get patients scheduled for radiology appointments as well as schedule certain procedures for certain doctors and make sure patients would know instructions and directions for their appointments
- Coordinated patient appointments across multiple departments in a fast-paced environment.
- Managed scheduling software to optimize resource allocation and appointment flow.
- Communicated effectively with healthcare staff to streamline patient scheduling processes.
- Assisted patients in navigating scheduling inquiries and appointment confirmations.
- Coordinated with other departments to ensure timely appointment availability.
- Reviewed physician orders for accuracy prior to entering into the system.
- Answered incoming calls from patients regarding appointments or changes to their schedule.
- Generated reports on patient visits and cancellations as requested by management.
- Communicated effectively with both internal and external customers to provide a positive experience.
- Developed and maintained scheduling system procedures to ensure accuracy of patient information.
- Utilized computer software programs such as Microsoft Office Suite to prepare documents related to scheduling activities.
Server/Waiter
Troubadors Bar and grill
San Angelo
06.2022 - 12.2022
- I greet and serve customers and make sure they have a good experience
- Assisted guests with menu selections and special dietary needs.
- Managed order accuracy and ensured timely food delivery to tables.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Processed payments efficiently using point-of-sale systems.
- Trained new servers on restaurant policies and service standards.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
Certificate - phlebotomy
Howard Community College
High school diploma -
Lakeview
Skills
- Epic
- POS
- Patient Care
- Phlebotomy
- Microsoft Excel
- Microsoft Powerpoint
- Customer service
- Health care knowledge
- Appointment scheduling
- Effective communication
- Problem solving
- Documentation management
- Inbound call management
Certification
- Certified Phlebotomy Technician
- CPR Certification
Additional Information
I am a fast learner as long as I am being showed what to do and given the opportunity to be hands on and I am a good listener to any constructive criticism. Anything to help me succeed in any position that I am given I am always 100% welcome to that.
Languages
Spanish, Fluent
Timeline
Customer advocate ||
Health Care Service Corporation, HCSC
01.2024 - 04.2026
Central Scheduling Specialist
Shannon Hospital
11.2022 - 07.2023
Server/Waiter
Troubadors Bar and grill
06.2022 - 12.2022
Certificate - phlebotomy
Howard Community College
High school diploma -
Lakeview