Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Garris

Alyssa Garris

Newport News,VA

Summary

Customer-oriented Customer Service Supervisor with 5-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Experienced Selling Supervisor skilled at managing daily sales floor operations to provide every customer with positive experiences. Focused on strengthening company brand and maximizing customer loyalty. Effectively partner with team members, customers and senior leadership to resolve complex situations and maintain long-term satisfaction.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Animal Medical Care Center
Yorktown, VA
03.2024 - 10.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Caregiver

Amada Senior Care
Oceanside, CA
05.2023 - 01.2024
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.

Selling Supervisor

Burlington
Oceanside, CA
06.2021 - 05.2023
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Processed cash, credit and check transactions with POS system and cash register.
  • Supported team members by assisting in upselling products and services and closing sales with customers.
  • Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
  • Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
  • Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
  • Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.

Customer Service Supervisor

Burlington
Oceanside, CA
12.2019 - 06.2021
  • Answered phone calls and responded to questions and concerns.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assessed team member performances by delivering one-on-one coaching to promote better service.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Evaluated and authenticated returns, exchanges and voids.
  • Interviewed, hired and trained staff to meet company objectives.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.

Customer Service Team Leader

Burlington
Oceanside, CA
10.2019 - 12.2019
  • Set attainable daily, weekly and monthly goals and game plans.
  • Developed strategies to assist associates in meeting goals.
  • Partnered with fellow team members on new customer service program to promote seamless transitions.
  • Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.

Customer Service Lead

Burlington
Jacksonville, NC
10.2015 - 11.2016
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Implemented company processes to effectively resolve customer service issues.

Education

Bachelor of Science - Nursing

Arizona College of Nursing
Chesapeake, VA
12-2027

High School Diploma -

Penn Foster Career School
Scranton, PA
09-2024

Skills

  • Product and Service Management
  • Budgeting and P&L
  • Profit and Revenue-Generating Strategies
  • Sales Tracking
  • Retail Operations
  • Computer Proficiency
  • Delegation and Supervision
  • Handling Complaints
  • Scheduling and Time-Tracking
  • Team Building and Motivation
  • Staff Coaching and Training
  • Cash Handling and Reconciliation
  • Customer Service Management
  • Flexible Work Schedule
  • Recruiting and Hiring
  • Sales Transactions
  • Deposit and Withdrawal Processing
  • Cash Drawer Balancing
  • Deposit Preparation
  • Cash Register Operations
  • POS System Knowledge
  • POS Systems
  • Customer Service
  • Payment Collection
  • Payment Processing
  • Returns Processing
  • Drawer Balancing
  • Call Handling
  • Calendar Management
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Product Knowledge
  • Complaint resolution
  • Data Entry
  • Multi-Task Management
  • Customer Relationship Management (CRM)
  • Microsoft Office Suite
  • Follow-up skills
  • Documentation
  • Customer Relations
  • Call Center Operations
  • Understands medical procedures
  • Medical terminology knowledge

Timeline

Customer Service Representative

Animal Medical Care Center
03.2024 - 10.2024

Caregiver

Amada Senior Care
05.2023 - 01.2024

Selling Supervisor

Burlington
06.2021 - 05.2023

Customer Service Supervisor

Burlington
12.2019 - 06.2021

Customer Service Team Leader

Burlington
10.2019 - 12.2019

Customer Service Lead

Burlington
10.2015 - 11.2016

High School Diploma -

Penn Foster Career School

Bachelor of Science - Nursing

Arizona College of Nursing

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Alyssa Garris