ALYSSA GARRISON
Summary
Healthcare professional prepared for responsibilities of patient access and registration roles. Demonstrated success in improving patient satisfaction through efficient appointment scheduling and thorough insurance verification. Strong organizational skills and empathetic communication enhance patient experiences.
Demonstrates comprehensive knowledge of healthcare regulations and best practices, maintaining compliance and accuracy in all tasks. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable in handling sensitive information and maintaining patient confidentiality.
Overview
13
13
years of professional experience
Work History
Patient Access Registrar
North Kansas City Hospital
01.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Demonstrated empathy and understanding toward patients facing difficult medical situations, offering support when needed.
- Assisted in training new Patient Access Registrars, sharing best practices for optimal performance.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Answered phone calls and messages for multiple-physician hospital facility, scheduling appointments, and handling patient inquiries.
Front Office Receptionist
Arbor Creek Dental
11.2017 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Participated in regular training sessions to stay up-to-date with company policies and industry best practices, ensuring consistent adherence to established guidelines.
- Demonstrated adaptability in accommodating last-minute changes or emergencies in appointment scheduling without compromising overall efficiency.
- Confirmed appointments, communicated with clients, and updated client records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Front Desk Receptionist
Iron Horse Dental
02.2015 - 11.2017
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
- Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Dental Hygiene Assistant
Waters Davidson Family Dentistry
08.2012 - 02.2015
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Ensured a safe working environment by adhering to OSHA regulations regarding infection control protocols.
- Adhered to confidentiality laws established by Kansas and federal government regarding HIPAA.
- Promoted a positive image for the dental practice by upholding professional standards in interactions with patients, colleagues, and community members.
- Assisted doctors and hygienists during crowns,impressions, cavity fillings.
- Built rapport with pediatric patients using age-appropriate language and behavior management techniques, easing anxiety during dental visits.
- Maintained up-to-date knowledge of industry trends through regular continuing education courses, enhancing skills as a Dental Hygiene Assistant.
Education
Associate of Arts - Paralegal Studies
Metropolitan Community College
Kansas City, MO12-2025
High School Diploma -
Shawnee Mission South High School
Overland Park, KS05-2009
Skills
- HIPAA compliance
- Strong organization
- Insurance verification
- Medical terminology
- Appointment scheduling
- Eligibility determination
- EMR
- Problem-solving
- Multitasking and organization
- Verbal and written communication
- Patient education
- Registration and admissions
- Phone and email etiquette
- Policy understanding
- Payment processing
- Call screening
- Referral coordination
- Time management
- Adaptable and flexible
- Critical thinking
Timeline
Patient Access Registrar
North Kansas City Hospital
01.2022 - Current
Front Office Receptionist
Arbor Creek Dental
11.2017 - 12.2021
Front Desk Receptionist
Iron Horse Dental
02.2015 - 11.2017
Dental Hygiene Assistant
Waters Davidson Family Dentistry
08.2012 - 02.2015
Associate of Arts - Paralegal Studies
Metropolitan Community College
High School Diploma -
Shawnee Mission South High School
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