Hi, I’m
Alyssa Garrison
Richmond,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ability to work under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
years of professional experience
Work History
Hanover Golf ClubAshland, VA
Banquet Coordinator
12.2022 - Current
Job overview
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
- Organized and laid out buffet equipment, food displays and other items.
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
- Interacted with kitchen staff to plan food and beverage logistics.
- Reviewed banquet event orders to determine room layouts.
- Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
- Mentored and coached team of banquet setters and other event personnel.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Explained goals and expectations required of trainees.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Prepared workstations with ingredients and tools to increase efficiency.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Hanover Golf ClubAshland, VA
Banquet Server
12.2018 - 01.2021
Job overview
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Removed and replaced dirty dishes and utensils to maintain table settings.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Provided exceptional service to high volume of daily customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Verified food tray contents and transported each from kitchen to banquet hall.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Educated guests on meals during by answering questions and bringing special orders.
- Stocked server areas with supplies before, during and after shifts.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
Chick Fil A Mechanicsville, VA
Cashier
06.2016 - 07.2018
Job overview
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Bass Pro ShopsAshland, VA
Cashier
12.2011 - 06.2013
Job overview
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
Education
Lee Davis High SchoolMechanicsville, VA
High School Diploma
06.2012
ECPIInnsbrook Virginia
Some College (No Degree) from Criminal Justice
Skills
- Staff Training
- Schedule Coordination
- Employee Development
- Customer Service
- Teardown Experience
- Verbal and Written Communication
- Menu Planning
- Critical Thinking
- Reservations Coordination
- Payment Acceptance
- Corporate Event Coordination
Accomplishments
- Promoted from Assistant teacher to teacher and event coordinator, in less than 12-months.
- Creating a successful homeschool co-op along with colleagues.
- Planning, setup and clean of all school functions.
- Ensuring safety of students during field trips and school functions.
Timeline
Banquet Coordinator
Hanover Golf Club
12.2022 - Current
Banquet Server
Hanover Golf Club
12.2018 - 01.2021
Cashier
Chick Fil A
06.2016 - 07.2018
Cashier
Bass Pro Shops
12.2011 - 06.2013
Lee Davis High School
High School Diploma
ECPI
Some College (No Degree) from Criminal Justice
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