Alyssa Garza
Brownsville,TX
Summary
Talented Insurance Customer Service Representative conferred with customers by telephone or in-person to provide information about products or services. Took or entered orders, canceled accounts and obtained details of issues. Smart individual with great communication and task prioritization talents.
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Select Quote
08.2021 - 09.2022
- Assessed customer needs and recommended suitable insurance policies.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Completed customer applications and updated records to reflect current information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Quality Analyst
Centene, Superior Health Services
05.2020 - 06.2021
- Used [Software] to create presentations, flowcharts and graphs detailing data analysis results.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
Customer Service Representative
Teleperformance USA
09.2019 - 05.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Universidad Del Valle De Mexico
Ciudad Victoria Mexico05.2014
Skills
- Account Management
- Microsoft Office
- Medicaid knowledge
- Documentation processing
- Account Management Software
- Data Entry
- Policy Review
- Excellent administrative abilities
- Customer Service
- Documentation skills
Certification
- Licensed broker in the state of Texas (Auto, health, home and life insurance)
Languages
Spanish
Native or Bilingual
Timeline
Insurance Customer Service Representative
Select Quote
08.2021 - 09.2022
Quality Analyst
Centene, Superior Health Services
05.2020 - 06.2021
Customer Service Representative
Teleperformance USA
09.2019 - 05.2020
High School Diploma -
Universidad Del Valle De Mexico