Alyssa Gename
Goodyear,AZ
Summary
Dynamic leader and effective communicator with a proven track record, adept at problem-solving and enhancing customer satisfaction. Skilled in managing operations and teams, significantly improving efficiency. Expert in utilizing communication and leadership skills to foster strong relationships and achieve results.
Overview
4
4
years of professional experience
Work History
Scale House Operator
Desert Aggregates
Goodyear, AZ
05.2021 - Current
- Accurately weigh incoming and outgoing trucks and equipment using scales to determine material loads.
- Ensure that all weight measurements are recorded accurately and in compliance with company standards.
- Enter weight data and other information into the company's inventory management or billing systems.
- Maintain accurate records of all transactions, including truck identification, material type, and weight.
- Greet and assist drivers and customers as they arrive at the scale, providing information on procedures.
- Following safety protocols and procedures to ensure a safe working environment for myself and those around me.
- Coordinate with dispatchers and mining operations to manage the flow of trucks and materials in and out of the pit.
- Prepare daily, weekly, or monthly reports on material weights and transactions required by management.
- Document any issues or incidents that occur during the weighing process for review and analysis
Customer Service Manager
Safeway
Goodyear, AZ
10.2020 - 12.2024
- Fostered strong relationships with customers, managers, and team members.
- Received payments from customers in the form of cash, checks, or credit cards.
- Balanced registers at the end of each day, and vault inventory.
- Serve as the primary point of contact for customer inquiries, complaints, and feedback, ensuring timely resolution of issues.
- Coordinate with other departments to address customer needs.
- Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
- Implement proactive measures to prevent recurring issues, and enhance customer experience.
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ06-2026
Skills
- Communication skills
- Problem Solving
- Time Management and Organization
- Teamwork and collaboration
- Leadership and management
- Conflict Resolution
Timeline
Scale House Operator
Desert Aggregates
05.2021 - Current
Customer Service Manager
Safeway
10.2020 - 12.2024
Bachelor of Science - Nursing
Grand Canyon University