Alyssa Genovese
Louisville,CO
Summary
A diligent, enthusiastic, and empathic employee with 10 years worth of excellent customer service skills. Mutable to all environments, with a strong urge to grow and learn from experience. Comfortable in fast paced and slow settings. Reliable and motivated to bring depth and enjoyment while serving others.
Overview
9
9
years of professional experience
Work History
Cocktail Server
Rick's Cabaret
06.2022 - Current
- Greeted guests upon arrival with warmth and enthusiasm
- Checked guest identification to verify legal drinking age
- Checked on guests as they moved around the environment
- Collected cash and credit payments, provided accurate change, calculated tips and balanced cash at end of night
- Processed beverages using POS system
- Monitored guests behavior to prevent over-consumption of alcohol
- Cleaned and restocked at the end of the night
Delivery Driver
Doordash Inc.
06.2020 - Current
- Handled deliveries on time while safely operating vehicle
- Communicated with restaurant staff and customers using text and phone calls when necessary
- Checked to make sure all items from restaurant are included
- Developed comfort traveling to new cities to pick up and deliver food
Security Team Member
Argus Event Staff
06.2021 - 06.2022
- Provided a warm welcome while checking artists, promoters, and venue employees for credentials at the backstage door as they entered the premises
- Verified backstage credentials at various locations around the venue
- Provided breaks to team members at various locations around the venue
- Helped guests enter the venue at ticket gates by checking bags, metal detecting, and ticket scanning
- Answered guest’s questions with positive and enthusiastic energy to ensure a pleasant experience
Server
The 99 Restaurants
01.2020 - 04.2020
- Followed safety, sanitization and food handling guidelines
- Worked in a fast paced, family oriented dining environment
- Explained details for new menu items and daily specials with confidence
- Assigned and arranged tables for large groups
- Was part of a small team of efficient and experienced servers and bartenders
- Completed side tasks such as restocking, cleaning, and running food for other servers
- Supported bussers with table-cleaning during high-volume shifts
Server and Bartender
Applebee's Bar And Grill
04.2019 - 01.2020
- Greeted guests and took drink/food orders while making personal, and friendly connections
- Made sure all food was delivered correctly and time effectively
- Checked in on all guests periodically to make sure everyone was happy with their dining experience
- Rolled silverware, stocked condiments, kept sections clean, and tended to other miscellaneous side work jobs throughout the shift
- Poured and mixed alcoholic drinks for bar guests as well as table guests in the restaurant
- Washed bar dishes, organized behind the bar, and restocked mixes/fruits as needed
- Used server safe skills to not oversell alcohol to customers at the bar, as well as at tables
- Properly closed the bar at the end of the night, making sure everything was covered, clean, and put away in its correct place
Snowboard Instructor
Mount Snow
10.2020 - 04.2021
- Taught children ages 4-14, in parties of 1-5, the skills needed to snowboard; either for the first time, or to improve previous skill sets
- Assessed the athletic and social skills of students to create personalized, and memorable, learning experiences
- Participated in training classes to improve my own personal riding and teaching skills
- Exemplified how to handle walking into unknown tasks each day, with the same positive energy, regardless of what was assigned
- Worked with other instructors when assistance was requested or necessary
Pass Sales Associate/Guest Services
Mount Snow
10.2017 - 04.2021
- Sold and printed season passes, as well as tickets, for customers
- Answered phones and listened to voicemails; calling customers back in order to help answer all resort questions
- Provided people with calm and positive retaliation in response to complaints/negative circumstances
- Worked alone at different areas of the mountain
- Handled theft of services responsibly and efficiently
- Worked on a POS with a manager login- included cash and credit exchanges
- Escorted customers to different locations
- Provided customers with an exciting and energetic beginning to their ski days
Cook and Cashier
Sofia's Pizza
10.2015 - 10.2018
- Took orders from customers over the phone, as well as in person, while making it a fun and family friendly experience
- Prepared, cooked, and wrapped up foods such as pizza, calzones, and appetizers
- Maintained the cleanliness of the store by washing dishes, restocking supplies, sweeping the floors, cleaning the bathrooms, reorganizing, and sanitizing
- Trained new employees on customer service and pizza making
- Closed down the store after counting the registers and locking the doors each night
Ice Cream Server
Townline Ice Cream
04.2015 - 09.2018
- Took ice cream and food orders at walk-up window
- Built and delivered ice cream dishes as well as food orders
- Learned how to work with POS systems and cash registers- first hands on experience with cash exchanges
- Maintained the cleanliness of the shop by washing dishes, mopping, picking up trash, and other miscellaneous janitorial duties
Education
No Degree - Psychology
Front Range Community College
Westminster, CO06.2026
High School Diploma -
Pioneer Valley Regional School
Northfield, MA05.2017
Skills
- Customer Service
- Attention to Detail
- Fast and Efficient
- Customer Focused
- Teaching
- Schedule Flexibility
Interests
Snowboarder, Traveler, Live music chaser, Nature lover, Seeker of deeper meaning
Timeline
Cocktail Server
Rick's Cabaret
06.2022 - Current
Security Team Member
Argus Event Staff
06.2021 - 06.2022
Snowboard Instructor
Mount Snow
10.2020 - 04.2021
Delivery Driver
Doordash Inc.
06.2020 - Current
Server
The 99 Restaurants
01.2020 - 04.2020
Server and Bartender
Applebee's Bar And Grill
04.2019 - 01.2020
Pass Sales Associate/Guest Services
Mount Snow
10.2017 - 04.2021
Cook and Cashier
Sofia's Pizza
10.2015 - 10.2018
Ice Cream Server
Townline Ice Cream
04.2015 - 09.2018
No Degree - Psychology
Front Range Community College
High School Diploma -
Pioneer Valley Regional School
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