Alyssa Gil
Eagle Pass,TX
Summary
Knowledgeable bartender and receptionist skilled in administrative support and customer service. Brings several years of experience managing fast-paced front desk operations. Energetic and personable team player with strong planning and communication abilities.
Overview
11
11
years of professional experience
Work History
Bartender
Be Kind & Rewind
San Antonio, TX
10.2022 - 10.2023
- Attended regular training sessions to stay updated on new products or trends.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Provided drink suggestions to customers based on their preferences.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Cleansed glasses with sanitizing solution after each use.
- Adhered to state regulations regarding serving alcohol responsibly.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Stocked ice bins and coolers as needed throughout shift.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Trained new bartenders on drink preparation and upselling techniques.
Veterinary Receptionist
Alamo Hills Animal Hospital
San Antonio, TX
04.2022 - 10.2023
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Performed basic bookkeeping functions such as balancing accounts receivable and payable records.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Maintained inventory of pet products such as food, treats, toys, collars, leashes.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Processed payments from clients including cash, credit cards, and checks.
- Kept track of client's payment history and updated account information accordingly.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Conducted regular audits of patient records to ensure accuracy of data entered into system.
- Filed medical records in an organized manner for easy access when needed.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Ensured that all safety protocols were followed while handling animals in the facility.
- Coordinated with other departments within the clinic to provide efficient service for customers.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Processed incoming mail on a daily basis.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
- Greeted clients and their pets upon arrival at the clinic.
- Prepared invoices for services rendered at the clinic and collected payments from clients.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Processed financial transactions for clients.
- Took messages from patients and promptly relayed to appropriate staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
- Entered insurance, demographics and health history into patient database.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Informed patients of financial responsibilities prior to rendering services.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Kennel Technician
Family Pet Hospital Of Stone Oak
San Antonio, TX
07.2021 - 12.2021
- Maintained records of animal feedings, treatments and other updates.
- Performed minor grooming services such as brushing fur coats and trimming nails.
- Adhered to standards set forth by local laws regarding animal welfare.
- Inspected kennels regularly for any possible health hazards or maintenance concerns.
- Provided humane treatment of all animals at all times.
- Monitored animals for signs of illness or distress and reported to supervisor immediately.
- Organized supplies needed for daily operations of the kennel facility.
- Responded to emergency situations in a timely manner while following safety protocols.
- Assisted veterinarians with medical procedures such as vaccinations and spaying and neutering.
- Managed kennel facility by scheduling appointments, managing customer inquiries and maintaining a safe environment for both staff and animals.
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Educated customers on proper pet care techniques.
- Organized inventory of food, bedding supplies, toys and other items needed for animal care.
- Exercised dogs regularly according to individual needs.
- Ensured cleanliness of kennels through regular sanitizing and disinfecting protocols.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Maintained clean and orderly play yards, kennels and cages.
- Walked animals outside to avoid accidents in play areas or bedding.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Created consistent workflows by assisting with washing, drying and folding duties.
Valet
Kickapoo Lucky Eagle Casino Hotel
Eagle Pass, TX
07.2021 - 07.2021
- Assisted customers with their luggage to and from their vehicles.
- Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
- Followed company policies related to guest satisfaction standards and procedures.
- Responded promptly to customer inquiries regarding directions, events, restaurants.
- Provided exceptional customer service by anticipating customer needs and exceeding expectations.
- Ensured payment was collected from customers before returning keys or releasing vehicles.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
- Adhered strictly to all local laws pertaining to safe operation of motor vehicles.
- Attended staff meetings as required by management.
- Performed miscellaneous job-related duties as assigned by supervisor.
- Greeted customers and opened doors for them upon arrival.
- Performed daily vehicle inspections prior to driving or providing service for customers.
- Managed the flow of traffic around the property by directing cars to available spaces.
- Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
- Maintained cleanliness of all areas used for valet operations, including lobby, driveways, and parking lots.
- Coordinated team of valets handling car parking needs for regular guests and special event parking.
- Reported unusual or unsafe situations to security for immediate attention.
- Issued ticket stubs and gave customers matching stub for locating parked vehicles.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Informed guests of location of hotel reception, concierge and lounges.
Bartender
Social Spot Bar
San Antonio, TX
06.2021 - 07.2021
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Provided drink suggestions to customers based on their preferences.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Adhered to state regulations regarding serving alcohol responsibly.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
- Stocked ice bins and coolers as needed throughout shift.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Poured wine, beer and cocktails for patrons.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
Bartender
Kickapoo Casino
Eagle Pass, TX
09.2019 - 03.2021
- Attended regular training sessions to stay updated on new products or trends.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Provided drink suggestions to customers based on their preferences.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Adhered to state regulations regarding serving alcohol responsibly.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Stocked ice bins and coolers as needed throughout shift.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Balanced daily registers and generated sales reports for management.
- Upsold customers from shelf to premium brands to help boost sales.
- Effectively multitasked within fast-paced environment.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
Lifestyle Receptionist
Massage Heights
San Antonio, TX
10.2018 - 09.2019
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Compiled data from various sources into organized reports for management review.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Monitored office supplies inventory and placed orders when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Responded to inquiries from internal staff members regarding office operations.
- Scheduled and confirmed appointments and meetings for management team.
- Developed and maintained a filing system for essential documents, improving office organization.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Educated clients on the benefits of various massage techniques.
- Maintained a clean and safe environment for all massage therapy treatments.
- Actively sought out opportunities for continuing education related to massage therapy instruction.
- Assessed clients to determine massage treatment needs and preferences.
- Recommended additional services such as massage therapy or acupuncture when appropriate.
- Performed deep muscle, hot stone, prenatal and other types of massage and treatments.
- Integrated therapeutic massage into treatment plans when indicated to enhance relaxation and recovery.
- Adhered strictly to all state laws governing massage therapy practice.
- Assisted clients in selecting the best massage option to meet their needs.
- Provided a safe and comfortable environment for all massage therapy sessions.
Bus Cleaner
Kerrville Bus Lines
San Antonio
07.2017 - 09.2017
- Observed company standards for quality assurance while performing tasks related to cleaning services provided.
- Dusted all surfaces with a cloth or dusting spray.
- Ensured that safety regulations are followed while performing duties such as wearing protective gear and keeping hazardous materials away from passengers.
- Maintained cleaning supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies.
- Provided assistance in maintaining records of daily activities such as number of buses cleaned per day.
- Followed established policies for operating equipment such as vacuum cleaners safely.
- Cleansed lavatory areas including sinks, toilets, urinals, replenishing paper products as necessary.
- Vacuumed carpets and upholstery in the bus.
- Performed minor repairs like changing light bulbs inside the vehicle if required.
- Swept and mopped floors of the bus interior.
- Sanitized handrails, door handles, seat covers and other contact points within the bus using appropriate cleaners.
- Inspected vehicles before trips to ensure they are clean and presentable to customers.
- Checked for damages on the interior of the bus and reported them to supervisor.
- Completed paperwork related to cleaning activities accurately according to departmental procedures.
- Washed exterior windows of the bus with water hose or squeegee and soap solution when necessary.
- Emptied trash receptacles and replaced liners.
- Pre-soaked or rinsed machine parts, equipment, or vehicles by immersing in cleaning solutions or water.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
- Transported materials, equipment or supplies to or from work areas.
Valet
Kickapoo Lucky Eagle Casino Hotel
Eagle Pass, TX
01.2017 - 07.2017
- Assisted customers with their luggage to and from their vehicles.
- Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
- Followed company policies related to guest satisfaction standards and procedures.
- Responded promptly to customer inquiries regarding directions, events, restaurants.
- Communicated regularly with management about any issue that could affect the level of service provided to customers.
- Ensured payment was collected from customers before returning keys or releasing vehicles.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
- Adhered strictly to all local laws pertaining to safe operation of motor vehicles.
- Attended staff meetings as required by management.
- Performed miscellaneous job-related duties as assigned by supervisor.
- Accurately recorded license plate numbers and other pertinent information regarding each vehicle parked on the premises.
- Greeted customers and opened doors for them upon arrival.
- Processed payments using credit card terminals or cash registers as necessary.
- Managed the flow of traffic around the property by directing cars to available spaces.
- Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
- Maintained cleanliness of all areas used for valet operations, including lobby, driveways, and parking lots.
- Coordinated team of valets handling car parking needs for regular guests and special event parking.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Reported unusual or unsafe situations to security for immediate attention.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Issued ticket stubs and gave customers matching stub for locating parked vehicles.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
- Informed guests of location of hotel reception, concierge and lounges.
- Returned guests' vehicles while following safe driving practices and obeying traffic laws.
- Positioned and removed barricades to open or close parking areas.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Assigned numbered tags to customers and vehicles.
- Kept digital logs updated with cars, locations and special customer information.
Bartender
Santo Grial
Eagle Pass, TX
08.2016 - 12.2016
- Attended regular training sessions to stay updated on new products or trends.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Provided drink suggestions to customers based on their preferences.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Processed payments accurately and efficiently with POS system.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Stocked ice bins and coolers as needed throughout shift.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Beverage Server
Kickapoo Casino
Eagle Pass, TX
03.2014 - 08.2016
- Processed payments using POS system while ensuring accuracy of all transactions.
- Assisted bartenders during peak hours by taking orders from customers at the bar counter.
- Carried trays loaded with food and beverage items safely through crowded areas without spilling or dropping items.
- Maintained cleanliness of bar area, including countertops, shelves, glasses, utensils and equipment.
- Maintained positive relationships with vendors for product deliveries.
- Managed opening, closing duties such as setting up, breaking down the bar area.
- Ensured compliance with alcoholic beverage control laws by monitoring guest consumption of alcohol.
- Processed payments accurately using cash registers or point-of-sale systems.
- Greeted customers and provided friendly service.
- Performed cash register transactions accurately and efficiently.
- Completed closing procedures such as counting money in drawer, reconciling receipts, cleaning work area.
- Checked identification cards before serving alcoholic beverages to patrons under legal drinking age.
- Set up banquet tables for special events according to instructions from management.
- Kept track of customer orders to ensure accurate billing at the end of the shift.
- Conducted regular inventory checks and restocked supplies as necessary.
- Demonstrated knowledge of all drink menus and specials available throughout the day and night.
- Designed specialty cocktails alongside bartenders to decrease ingredient waste.
- Handled inventory of beverage supplies, rotating products based on shipments, ordering more supplies and keeping detailed records.
- Served drinks and prepared specialty beverages.
- Maintained adequate levels of linens, trays, and silverware items for customers and performed washing and sanitation.
- Prepared and served hot and alcoholic beverages and soft drinks to guests.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Server
Chili's Bar and Grill
Eagle Pass, TX
05.2012 - 08.2012
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed informed about daily specials, new menu items, promotions.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Addressed complaints to kitchen staff and served replacement items.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Set up tables in between patrons to reduce wait times.
Education
High School Diploma -
Eagle Pass High School
Eagle Pass, TX06-2011
Skills
- Food Preparation
- Food Running
- Menu Memorization
- Health codes compliance
- Beverage Preparation
- Payment Processing
- Food Service
- Suggestive Selling
- Basic accounting
- Organizational ability
- Cash and credit transactions
- Marketing and sales experience
- Team training and development
- Responsible Alcohol Service
- Inventory
- Point of sale systems
- Customer Service
Affiliations
- amateur artist
- canvas painting
- web design
Languages
English
Professional
Spanish
Limited
Timeline
Bartender
Be Kind & Rewind
10.2022 - 10.2023
Veterinary Receptionist
Alamo Hills Animal Hospital
04.2022 - 10.2023
Kennel Technician
Family Pet Hospital Of Stone Oak
07.2021 - 12.2021
Valet
Kickapoo Lucky Eagle Casino Hotel
07.2021 - 07.2021
Bartender
Social Spot Bar
06.2021 - 07.2021
Bartender
Kickapoo Casino
09.2019 - 03.2021
Lifestyle Receptionist
Massage Heights
10.2018 - 09.2019
Bus Cleaner
Kerrville Bus Lines
07.2017 - 09.2017
Valet
Kickapoo Lucky Eagle Casino Hotel
01.2017 - 07.2017
Bartender
Santo Grial
08.2016 - 12.2016
Beverage Server
Kickapoo Casino
03.2014 - 08.2016
Server
Chili's Bar and Grill
05.2012 - 08.2012
High School Diploma -
Eagle Pass High School