Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alyssa Giusti

Cranston,RI

Summary

Professional healthcare supervisor focused on team collaboration and results. Skilled in staff supervision, workflow optimization, and process improvement. Adept at adapting to changing needs and fostering reliable environment. Strong leadership, organizational, and problem-solving skills.


Overview

15
15
years of professional experience
1
1
Certification

Work History

Practice Supervisor

Brown Surgical Associates
02.2016 - Current
  • Serve as liaison between Surgeons, APP's, staff and leadership to ensure operational alignment and compliance.
  • Organized and led monthly office meetings, ensuring constant updates on key operational matters to promote clear communication.
  • Enhanced patient experience by streamlining administrative processes and coordinating with medical staff.
  • Led the selection process for new employees, identifying qualified candidates who contributed positively to the practice culture.
  • Conducted yearly performance evaluations for clinical staff members to provide constructive feedback, promote professional growth and development plans.
  • Addressed and remedied all patient or team member issues.
  • Created and implemented organizational policies and procedures.
  • Ensured full compliance with HIPAA regulations in patient care, maintaining strict confidentiality of medical records and sensitive information.
  • Documented patient, visitor or employee work-related injuries reporting to OSHA nurse and ensuring timely corrective actions are taken.
  • Managed payroll to ensure timely and accurate compensation for all employees.
  • Managed PTO/Vacation requests for 9 employees, ensuring adequate coverage.
  • Created an "Emergency Coverage Buddy Plan" to ensure any call-outs that overlap scheduled vacation or PTO times are covered and communicated in advance with employees.
  • Managed patient intake, including obtaining vitals, medical histories, and ensure accurate scheduling for office visits.
  • Triaged patient calls and directed to the appropriate providers, ensuring timely care.
  • Handled prior authorizations for diagnostic imaging, surgical outpatient procedures and surgical admissions, ensuring timely approvals.
  • Requested and tracked insurance referrals as well as verified insurance coverages.
  • Collected copays and processed patient transactions, maintaining compliance with billing protocols.
  • Managed high-volume multi-line phone system, responding to injuries and directing calls as needed.

Lead Medical Assistant

Skin Pros
05.2012 - 01.2016
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for in office surgical procedures.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Prepared and administered local anesthesia to prep the treatment area for the surgeon.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Enhanced surgical team efficiency by preparing instruments and equipment for Mohs surgeries.
  • Improved patient comfort by efficiently assisting with Mohs surgery procedures and post-operative care.
  • Maintained strict sterile technique throughout Mohs surgery procedures, ensuring a clean,safe environment to reduce the risk of infection.
  • Preformed suture and staple removal in accordance with physician orders, ensuring proper healing and providing timely interventions as needed while mainting minimal discomfort for patients.
  • Proper specimen handling and accurate specimen labeling.
  • Preformed "Time out" Prior to start of surgical procedures.
  • Medical Scribe for surgical procedures as well as cosmetic, laser and dermatological appointments.
  • Prescription ordering at the direction of providers
  • Increased patient adherence to post-operative instructions through clear communication and engaging educational materials.
  • Facilitated timely wound healing with proper wound care techniques and dressing applications.
  • Expert in Photo Dynamic Therapy.
  • Certified Spray Tan tech.

Sales Manager

Caribbean Tan
09.2010 - 05.2013
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Managed cash flow, business transactions, and banking.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Promoted business through marketing initiatives and use of social media.
  • Managed full recruitment process, from screening resumes to offering positions, ensuring a smooth and efficient hiring process.

Education

GED -

Warwick Vets

Medical Assistant/Phlebotomy

MTTI
05-2012

Skills

  • Staff development
  • Ethical practice
  • Patient care coordination
  • Electronic health records
  • Employee performance
  • Policy and procedure development
  • Schedule management
  • Payroll administration
  • Marketing
  • Supplies ordering
  • HIPAA and OSHA regulations
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Attention to detail
  • Critical thinking
  • Organizational skills

Certification

  • RMA - Registered Medical Assistant
  • Advanced Dermatology
  • Spray Tan

Timeline

Practice Supervisor

Brown Surgical Associates
02.2016 - Current

Lead Medical Assistant

Skin Pros
05.2012 - 01.2016

Sales Manager

Caribbean Tan
09.2010 - 05.2013

GED -

Warwick Vets

Medical Assistant/Phlebotomy

MTTI

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Alyssa Giusti