Alyssa Givens
Klamath Falls,OR
Summary
Seasoned Medical Operations Director with a proven track record at Klamath Tribal Health and Family Services, enhancing healthcare operations and patient experience through strategic vision and executive leadership. Achieved a 38% reduction in EHR charting time, exemplifying expertise in operational transformation and team development. Excelled in cross-functional collaboration and stakeholder relations, driving significant improvements in care delivery and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Medical Operations Director
Klamath Tribal Health and Family Services
Klamath Falls, OR
09.2023 - Current
- Oversaw $7M operating income while leading projects to expand facilities, improve patient care, and enhance operational processes at both main and satellite locations.
- Analyzed patient access metrics, boosting answered call rates from 80% to 98%.
- Integrated AI to enhance EHR system, resulting in 38% reduction in provider charting time.
- Expanded into a new facility, ensuring seamless operations, optimized provider scheduling, and maintained high standards of care across all service lines.
- Directed strategic cost optimization, leading to organizational enhancements.
- Acted as Chief Clinical Officer for eight months during CMO's absence, ensuring seamless clinical operations.
- Devised and executed a Social Determinants of Health questionnaire, facilitating targeted interventions to meet patient needs.
- Oversaw leadership development for multiple employee managers, fostering high-performing teams aligned with organizational goals.
- Facilitated provider meetings and interdisciplinary collaboration to align on population health strategies, and drive improved clinical outcomes.
Hospice Liaison
Bristol/High Desert Hospice
Klamath Falls, OR
11.2022 - 09.2023
- Spearheaded outreach initiatives that increased referral rates by 50% in four months, driving greater hospice service utilization
- Surpassed annual referral targets by the seventh month and exceeded overall financial goals for the year
- Developed and delivered educational programs to healthcare providers, enhancing understanding of hospice care benefits and improving early hospice referrals
- Played a pivotal role in negotiating inpatient hospice contracts and improving care transitions in compliance with regulatory standards
- Acted as subject matter expert on hospice care and LCD guidelines, supporting staff and stakeholders with guidance on care protocols and compliance
- Enhanced patient satisfaction and quality of life through improved communication between the hospice team, patients, and families
Social Worker/Bereavement Coordinator/Liaison
Bristol/High Desert Hospice
Klamath Falls, OR
02.2020 - 11.2022
- Managed a caseload of 100 patients, providing emotional support and counseling, and ensuring timely compliance with CMS and LCD guidelines for end-of-life care
- Elevated CAHPS survey response rate by 20%, reflecting improved patient and family satisfaction with hospice services
- Achieved 100% compliance with CMS guidelines by completing initial assessments within five days of patient admission
- Improved CHAPS survey scores by supporting families through the survey process and enhancing care coordination
Director of Operations
Rebecca Del Pozo & Co.
Puyallup, WA
07.2019 - 11.2019
- Administered all operational aspects, led team performance, optimized workflows, and supported the CEO with high-level administrative tasks.
- Acquired a real estate license, demonstrating ongoing professional development, and commitment to industry knowledge.
- Ensured compliance with applicable laws, regulations, industry standards.
- Implemented standardized protocols to boost organization-wide productivity.
Business Office Manager/Health Information Manager
The Dalles Health and Rehabilitation Center
The Dalles, OR
09.2018 - 07.2019
- Managed financial operations, optimizing accounts receivable and payable to maintain a smooth cash flow and reduce late payment penalties by 90%
- Resolved a $100K backlog of accounts receivable in two months, restoring financial integrity to the organization
- Successfully maintained full occupancy at a 50-bed facility through strategic partnerships with local hospitals
- Implemented policies that reduced audit findings by 50% and optimized space utilization, reducing record storage by 80%
- Led HR functions including recruitment and onboarding, improving team composition and organizational performance
- Acted as Executive Director during the absence of senior leadership, ensuring operational continuity
Clinical Office Manager/Scribe
Klamath Walk-In Care Center
Klamath Falls, OR
03.2014 - 08.2018
- Increased clinic patient throughput by 30%, improving provider efficiency and enhancing patient access to care
- Reduced accounts receivable by 50% through enhanced billing and collections practices
- Developed operational SOPs that reduced workflow errors and increased clinic capacity
- Successfully managed provider schedules to maximize appointment availability and improve patient access
Education
Doctor of Business Administration - Strategic Management
Liberty University
Lynchburg, VA01-2026
Master of Business Administration (MBA) - Healthcare Management
Western Governors University
05.2024
Healthcare Management Certification -
Yale School of Management
04.2024
Bachelor of Science - Psychology
Oregon State University
06.2018
Healthcare Administration and Medical Records -
University of Phoenix
06.2013
Skills
- Executive Leadership
- Strategic Vision
- Healthcare Operations
- Financial Stewardship
- Cost Optimization
- Continuous Improvement
- Patient Experience
- Access Strategies
- Team Leadership
- Team Development
- Cross-functional Collaboration
- Regulatory Compliance
- Risk Management
- Change Management
Timeline
Medical Operations Director
Klamath Tribal Health and Family Services
09.2023 - Current
Hospice Liaison
Bristol/High Desert Hospice
11.2022 - 09.2023
Social Worker/Bereavement Coordinator/Liaison
Bristol/High Desert Hospice
02.2020 - 11.2022
Director of Operations
Rebecca Del Pozo & Co.
07.2019 - 11.2019
Business Office Manager/Health Information Manager
The Dalles Health and Rehabilitation Center
09.2018 - 07.2019
Clinical Office Manager/Scribe
Klamath Walk-In Care Center
03.2014 - 08.2018
Master of Business Administration (MBA) - Healthcare Management
Western Governors University
Healthcare Management Certification -
Yale School of Management
Bachelor of Science - Psychology
Oregon State University
Healthcare Administration and Medical Records -
University of Phoenix
Doctor of Business Administration - Strategic Management
Liberty University
Certification
- Healthcare Management Certification, Yale School of Management, 2024
- Certified Lean Six Sigma Black Belt, SSGI, 2024
Affiliations
Board Member
Heart of Hospice Foundation
2023- Present
- Provide strategic guidance and support for the foundation’s initiatives.
- Collaborate on fundraising and community outreach efforts.
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