Alyssa Godina
West Covina,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
02.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Takeout
Olive Garden
10.2022 - 02.2023
- Greeted and acknowledged guests and delivery drivers to foster highest level of service.
- Engaged with guests making food and beverage decisions, advising on menu item availability, specials and popular meal combinations and drink pairings.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Transacted food and drink orders at POS in person and by phone.
- Utilized standard greetings and telephone etiquette when addressing and speaking with guests.
- Adhered to food and drink packaging guidelines to optimize freshness.
- Retained full knowledge of menu and ingredients to address food allergy questions.
Food Expeditor
Red Lobster
12.2020 - 10.2022
- Trained new expeditors and food runners according to company policies and standards.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Assisted preparation of food plates, overseeing quality and appearance.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Confirmed proper placement of products and side items while implementing special instructions.
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ05.2025
Associate of Science - Psychology
Citrus College
Glendora, CA12.2023
Skills
- Beverage Preparation
- Menu Memorization
- Food Preparation
- Ordering Procedures
- Espresso Machine Operation
- Food Running
- Cash Handling
- Soft Selling
- Opening and Closing Duties
- POS Systems
- Conversant in Spanish
- Safe Food Handling
Timeline
Barista
Starbucks
02.2023 - Current
Takeout
Olive Garden
10.2022 - 02.2023
Food Expeditor
Red Lobster
12.2020 - 10.2022
Bachelor of Science - Nursing
Grand Canyon University
Associate of Science - Psychology
Citrus College