Alyssa Gomez
Summary
Dedicated and detail oriented Service Advisor with over 2 years of experience in a high volume dealership environment. Proven ability to deliver exceptional customer service, utilizing a deep understanding of automotive services and advanced proficiency in CDK software. Strong in organization and problem solving skills, with a commitment to enhancing team performance and customer loyalty.
Overview
1
1
Certification
Work History
Service Advisor
Van Griffith Kia
- Serve as an primary point of contact for customers, ensuring a positive service experience through clear communication and personalized service.
- Leverage CDK software to manage service appointments, track vehicle maintenance records, and maintain accurate customer profiles.
- Enhance operational efficiency by implementing organized task management systems and improving workflow processes.
- Consistently achieve high customer satisfaction scores by addressing concerns promptly and providing expert advice on vehicle maintenance.
- Collaborate with technicians and service managers to ensure timely and accurate service delivery.
Education
Associate of Science - Kinesiology
Blinn College / Weatherford College
01.2023
Skills
- Leadership & Team Collaboration
- Advanced Problem Solving
- High-Quality Customer Service
- Strong Interpersonal Communication
- Time Management & Prioritization
- Active Listening & Conflict Resolution
- Proficiency in CDK and Various Software Applications
- Creative Problem Solving & Innovation
- Adaptability & Resilience
Certification
-Certified in Medical Coding and Billing (CPC)
-Associate Degree in Kinesiology
Timeline
Service Advisor
Van Griffith Kia
Associate of Science - Kinesiology
Blinn College / Weatherford College