Alyssa Gonzales
Fort Worth
Summary
Professional delivery worker prepared to excel in mail and package distribution. Proven ability to manage high-volume routes while ensuring timely and accurate deliveries. Focused on team collaboration and adapting to changing needs, consistently reliable with strong organizational and communication skills.
Professional with significant experience in mail delivery and logistics. Proven ability to manage routes efficiently, ensuring timely and accurate deliveries. Strong focus on teamwork and adaptability, consistently meeting changing demands. Known for reliability, attention to detail, and strong organizational skills.
Overview
11
11
years of professional experience
Work History
Letter Carrier Assistant
USPS
10.2023 - Current
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
- Strengthened community ties through consistent, friendly interactions with customers along assigned routes, fostering trust and positive relationships between the postal service and its patrons.
- Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail.
Customer Service Representative
Solis
03.2022 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Private Elderly Caregiver
Private Home (Dorthy Pearson)
04.2019 - 09.2022
- Performed light housekeeping tasks to maintain a clean and comfortable living environment for clients.
- Assisted clients with daily living activities such as bathing, dressing, grooming, and toileting for improved hygiene.
- Enhanced client safety by closely monitoring health conditions and promptly addressing any concerns.
- Facilitated social engagement for clients by organizing outings, accompanying them on walks, or engaging in conversation.
- Managed medications according to physician orders, ensuring proper administration and adherence to schedules.
- Improved elderly clients'' quality of life by providing compassionate and attentive care.
Receptionist
Salvador's Beauty Salon
07.2014 - 03.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Green B. Trimble Technical High School
Fort Worth, TX05-2010
Skills
- Delivery accuracy
- Route navigation
- Mechanical aptitude
- Package handling
- Postal regulations
- Mail sorting
- Parcel delivery
- Vehicle loading
- Mail distribution
- Adaptability and flexibility
- Professionalism
Timeline
Letter Carrier Assistant
USPS
10.2023 - Current
Customer Service Representative
Solis
03.2022 - 10.2022
Private Elderly Caregiver
Private Home (Dorthy Pearson)
04.2019 - 09.2022
Receptionist
Salvador's Beauty Salon
07.2014 - 03.2017
High School Diploma -
Green B. Trimble Technical High School
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