Alyssa Gonzales

• Upload electronic documents and assign to a worklist
• Review and process member requests in the system.
• Update member information in the system.
• Research and/or process information in the system.
• Provide support to Customer Benefits by completing a variety of administrative tasks as needed
• Handle inbound calls
• Draft and format correspondence using templates
• Provide support to the Survivor Benefits team by completing a variety of administrative tasks as needed
• Review benefits eligibility using set formulas
• Calculate complicated benefits using set formulas
• Other duties as assigned

• Performed general administrative duties; responded to emails, provided updates, and other duties as needed.
• Used a financial system to reconcile Corporate Credit Card transactions and entered data into system.
• Addressed any issues or errors associated with reconciling the transactions in the system.

· Tracked personal and financial information of employees and entered data into system.

· Communicated duties, compensation, benefits, and working conditions to potential candidates, enabling a solid understanding of job expectations.

· Prepared and submitted listing of qualified applicants to Recruiter Coordinator for review and coordinated next-phase interviews with the management team and potential candidates.

· Organized applicant drug tests and obtained results.

· Brought in well-qualified, multifaced job candidates to fill open positions.

· Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.

· Developed administrative processes to achieve organizational objectives and improve office efficiency.

· Tracked and submitted employee timesheets to prepare for payroll processing.

· Provided secretarial and office management support while building cooperative working relationships.

· Prepared and prioritized calendars and correspondence.

· Answered phones to direct callers, scheduled appointments and provided general office information.

· Delivered exceptional customer service through direct communication with clients and team members.

· Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.

· Maintained office supplies inventory by checking stock and ordering new supplies.

· Kept up-to-date, thorough, and accurate case files, disability, and non-disability.

· Completed administration work and paperwork for over thousands of clients.

· Organized and filed loose-leaf paperwork and documentation.

· Entered, organized, and secured digital data for cases and billing records.

· Reviewed files to check for complete and accurate information.

· Scanned and filed forms, reports, correspondence, and receipts.

· Retrieved requested files and delivered to appropriate personnel.

· Pulled files for staff, management, and third-party requests.

· Contacted staff and customers to retrieve files.

· Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.

· Juggled multiple projects and tasks to ensure high quality and timely delivery.