Alyssa Gonzalez
Bay Point,CA
Summary
Enthusiastic and responsible hard worker with 7 years retail experience and over 3 years supervisor experience. Ability to follow directions extremely well as well as give them. Organized, independent worker with strong time-management skills.
Overview
7
7
years of professional experience
Work History
Third Key Holder
Americas Best Contacts and Eyeglasses
10.2022 - Current
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Tracked and reported store sales performance to store manager.
- Processed cash, credit, debit, and check payments.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Maintained safe, clean and organized environment to increase patient comfort.
- Effectively processed returns.
- Opened inventory boxes and restocked shelves.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Customer Service
The Home Depot
04.2021 - 08.2022
- Operates cash register for cash, check, and credit card transactions
- Process returns in guidelines with store policy
- Creates customer orders and deliveries
- Releases customers orders
- Provided training and support to new associates to help provide high-quality customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Shift Supervisor
DAVIDsTEA
07.2019 - 03.2020
- Completed store opening and closing procedures, including setting up registers and checking products
- Helped store management meet standards of service and quality in daily operations
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Delegated tasks to take advantage of individual abilities and meet expected demands
- Gathered product knowledge and used to my advantage to make sales
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards
- Maintained accurate inventory counts to meet customer demands and sustain operations
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, health, and pairing recommendations
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Stylist (Key Holder)
Lovisa
06.2019 - 11.2019
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising
- Completed opening and closing tasks by cashing out registers and preparing bank deposits
- Organized shelves and racks and maintained clean sales floor to promote visually appealing shopping environment
- Performed ear piercings in a safe, quick, and sanitary matter
- Followed planograms and visual merchandising sheets.
Clinique Counter Manager
Ulta Beauty
09.2018 - 02.2019
- Analyzed sales, wrote sales reports and set sales goals for cosmetics counter
- Greeted and assisted customers within seconds of approaching cosmetic counter
- Ordered supplies and inventory for cosmetics counter
- Arranged merchandise to present visually appealing displays and attract clientele
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs
- Delivered product demonstrations and sample applications, raising exposure of Clinique
- Occasionally created Employee events to train store employees on the brand.
Key Holder
Bath & Body Works
03.2018 - 10.2018
- Used POS system to process sales, returns, online orders and gift card activations
- Contributed to setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
- Welcomed customers into the store and helped them locate items
- Assisted with overnight floor sets
- Gained product knowledge and learned about the benefits of certain ingredients in order to better sell product.
Sales Associate
TJ Maxx
10.2017 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Processed product returns and assisted customers with other selections
- Helped customers complete purchases and locate items
- Offered customers to sign up for Credit Card
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Answered questions about store policies and addressed customer concerns.
Sales Associate
Party City Corporation
09.2016 - 10.2017
- Operated cash register for cash, check and credit card transactions
- Inflated balloons and made balloon arrangements
- Checked all costume purchases and returns, making sure all items were included.
Education
High School Diploma -
Horizons Center For Independent Study
Pleasant Hill, CA05.2018
Skills
- Managing Customer Needs
- Good Communication Skills
- Flexible Work Schedule
- Shift Supervisor
- Shift Lead
- Key Holder
- Team Player
- Customer Service
- Retail sales
- Cash Register Operations
- Customer Transactions
Timeline
Third Key Holder
Americas Best Contacts and Eyeglasses
10.2022 - Current
Customer Service
The Home Depot
04.2021 - 08.2022
Shift Supervisor
DAVIDsTEA
07.2019 - 03.2020
Stylist (Key Holder)
Lovisa
06.2019 - 11.2019
Clinique Counter Manager
Ulta Beauty
09.2018 - 02.2019
Key Holder
Bath & Body Works
03.2018 - 10.2018
Sales Associate
TJ Maxx
10.2017 - 04.2018
Sales Associate
Party City Corporation
09.2016 - 10.2017
High School Diploma -
Horizons Center For Independent Study