Alyssa Gonzalez
DeBary,FL
Summary
I'm thrilled to share my journey at Quality Craftsmen! I began as an agent in April 2023, and within just a few months, I transitioned into the role of Marketing Coordinator in October 2023 while also managing various office-related tasks. Growing with this company has been both a pleasure and a significant achievement. Being part of such a remarkable brand is incredibly fulfilling, and I look forward to continuing this journey.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Market Coordinator
Quality Craftsmen
04.2023 - Current
- Collaborated with sales and business development teams to drive initiatives related to event project, and the coordination of day-to-day
- Supportive Leadership
- Communication and presentation skills
- Morale builder and team member
- Focuses on the success of each team member as well as the company
- Trained new call center team members
- Worked with human resources to develop training policies for team members
- Developed and implemented comprehensive plans to drive growth and achieve organizational goals
- Collaborated with cross-functional teams to ensure alignment and effective communication across departments
- Provided leadership and guidance to direct reports, high-performance culture focused on continuous improvement
- Managed a team of 5-20 agents, providing guidance and support to ensure successful completion of tasks
- Provided administrative support by managing calendars, scheduling appointments, and preparing meeting agendas
- Assisted in the recruitment process by screening resumes and conducting initial interviews with candidates
- Maintained accurate records of expenses, invoices, contracts, and other relevant documentation
- Organized meetings and conferences, handling all aspects from scheduling to material preparation
Office Administrator
Mid Florida Cancer Center
01.2022 - 01.2023
- The initial point of contact for all inquiries into the office
- General administrative support
- Issue final invoices to clients
- Maintain and administer Petty Cash Account
- Maintain invoice records for office and service charges
- Collate supplier and purchase invoices
- Handle phone calls and all related correspondence
- Assist with different budgeting and bookkeeping activities
- Keep databases in check and update them regularly
- Control the office supplies and make sure it is by office needs
- Onco ( EMR )
- Insurance verification
- Daily batch
- Answered multi-line phone system, routed calls, delivered messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Front Office Administrator, /Medical Assistant
CFH
08.2019 - 04.2022
- Greeting patients visiting the facility, answering any questions they may have, and helping them fill out the required forms
- Answering phone calls, creating appointments, directing the calls as required, and handling all queries
- Informing the Doctor, Nurse, or other healthcare facilitators about impending appointments
- Maintaining a filing system for all patient documents and reports submitted
- Answering emails and other electronic messages as required
- Creating invoices and bills, processing insurance forms, and managing vendors and contractors
- Managing inventory and placing orders as required
- Transcribing all notes and documents related to treatments
- E-clinical Works ( ecw )
- Insurance verification
- Schedule Procedures
- Co-Payment/ Deductible/ Coinsurance
- Referral and Authorization
- Travel
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
Office Coordinator
Gastroenterology of Greater Orlando
06.2018 - 02.2019
- Oversee bills, coding, and collections
- Record medical coding/charges
- Schedule appointments
- Record/Make deposits
- Submit claims to insurance
- Submit billing statements to patients
- Delegate responsibilities
- Generate inventory records
- Supervisor physician scheduling
- Generate monthly reports - surgical studies
- Appeals
- Order Supplies ( Office and medical )
- Payroll
- E-MD
- Microsoft- Excel, Word, and One Note
- Box
- FormStack
- On Path
- UFHealth
- P-scribe
Account Services Specialist
Intuit- QuickBooks
10.2014 - 06.2018
- QuickBooks Payments / Payroll
- Managing merchant services
- Set Up payment account
- Managed Recording Funds
- Case Creations
Education
GED -
Daytona State College
Skills
- E-commerce management
- Teamwork and Collaboration
- Customer Service
- Team Leadership
- Detail Oriented
- Work Planning and Prioritization
- Planning and Coordinating
- Staff Management
- Scheduling
- Documentation And Reporting
Certification
OSHA, Present
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Market Coordinator
Quality Craftsmen
04.2023 - Current
Office Administrator
Mid Florida Cancer Center
01.2022 - 01.2023
Front Office Administrator, /Medical Assistant
CFH
08.2019 - 04.2022
Office Coordinator
Gastroenterology of Greater Orlando
06.2018 - 02.2019
Account Services Specialist
Intuit- QuickBooks
10.2014 - 06.2018
GED -
Daytona State College
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