Alyssa Gonzalez
Fontana
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing, and market positioning.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
9
9
years of professional experience
Work History
Manager
Lazy Dog Restaurant & Bar
12.2018 - Current
- Managed and motivated employees to be productive and engaged in work. A huge focus was developing my team of over 100 employees.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits especially through labor and forecasting.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Store Lead
Green Crush
05.2016 - 11.2018
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
- Collaborated with management on strategic planning initiatives, contributing to overall store success.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Associate - Child Development And American Sign Language
Rio Hondo College
Whittier, CA05.2021
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Task delegation
- Goal setting
- Strategic planning
- Operations management
Spanish
Bilingual: English and Spanish
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Manager
Lazy Dog Restaurant & Bar
12.2018 - Current
Store Lead
Green Crush
05.2016 - 11.2018
Associate - Child Development And American Sign Language
Rio Hondo College
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