Alyssa Gonzalez
San Antonio
Summary
Detail-oriented healthcare coordinator and dedicated youth softball coach with strong experience in program compliance, client care coordination, player development, and team leadership. Background includes CLASS, LHH, and PAS administrative management. Skilled in communication, organization, coaching fundamentals, and mentoring young athletes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CLASS Coordinator
Caprock Home Health Services, Inc
09.2025 - Current
- Oversaw CLASS program functions, enhancing client safety, independence, and compliance.
- Coordinate with CMAs, DSAs, physicians, and families to initiate or revise services.
- Verify IPC and IPP accuracy and assist in developing habilitation plans.
- Coordinated with CMAs, DSAs, physicians, and families to initiate or revise services, improving service delivery.
- Monitor MESAV updates and maintain all required documentation.
- Reviewed vendor invoices, ensuring compliance with CLASS guidelines and facilitating timely payments.
- Achieved promotion due to exceptional performance in role.
LHH & PAS Coordinator
Caprock Home Health Services, Inc
07.2025 - Current
- Coordinated LHH & PAS referrals, authorizations, and reports to ensure timely service delivery.
- Verify Medicaid authorizations through HHSC/MCO portals.
- Verified Medicaid authorizations through HHSC/MCO portals, ensuring compliance and accuracy.
- Maintain accurate client records and enter data into management software.
- Attended trainings on regulations and organized filing systems to enhance operational efficiency.
Afterschool Teacher
Little Dove Learning Center
04.2024 - 07.2025
- Supervised students during homework time, enhancing academic engagement.
- Maintained clean, safe classroom environment to promote learning.
- Supervise students during homework time and support academic engagement.
- Coordinated after-school activities that fostered teamwork, creativity, and problem-solving skills.
Service Receptionist
North Park Lincoln – Kahlig Auto Group
07.2020 - 10.2024
- Processed payments accurately, enhancing customer satisfaction through efficient service.
- Managed incoming phone calls and scheduled service appointments to optimize client flow.
- Provided information and directed clients to appropriate departments, facilitating timely service.
Ordering Services
QVC
09.2022 - 07.2023
- Managed inbound customer calls, facilitating seamless order processing.
- Developed customer profiles, ensuring precise order entry and enhancing data integrity.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Science - Communication Sciences And Disorders
Abilene Christian University
Abilene, TX2027
Skills
- Program Coordination
- Healthcare Compliance
- System Navigation
- Microsoft Word, Excel, Outlook
- Team Leadership and Communication
- Case management
- Time management
- Collaboration
- Behavioral Support
- Reliability
- Client Advocacy
Certification
CPR Certification
Timeline
CLASS Coordinator
Caprock Home Health Services, Inc
09.2025 - Current
LHH & PAS Coordinator
Caprock Home Health Services, Inc
07.2025 - Current
Afterschool Teacher
Little Dove Learning Center
04.2024 - 07.2025
Ordering Services
QVC
09.2022 - 07.2023
Service Receptionist
North Park Lincoln – Kahlig Auto Group
07.2020 - 10.2024
Bachelor of Science - Communication Sciences And Disorders
Abilene Christian University