Alyssa Gonzalez-Garza
Spring,TX
Summary
Accomplished bilingual service industry professional and criminal justice graduate Possesses a thorough knowledge of client services, excellent multitasking and problem-solving skills, and a passion for creating an enjoyable environment for guests. Highly organized and able to handle multiple tasks in a fast-paced environment with a commitment to professionalism and customer satisfaction. Skilled Legal Assistant with comprehensive experience in drafting legal documents, managing case files, and performing research. Strong ability to maintain efficient office environment through exceptional organizational skills and attention to detail. Demonstrated capability in maintaining confidentiality, providing support on complex legal cases, and contributing positively to team efforts.
Overview
7
7
years of professional experience
Work History
Legal Assistant
Gonzalez Olivieri LLC
Houston, TX
08.2024 - Current
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Redacted confidential information from legal documents on case-by-case basis.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Responded to client calls and inquiries to deliver applicable information.
- Met with clients and attorneys to discuss case details and evidence.
- Performed extensive research to prepare for court cases and gathered pertinent case information.
Receptionist
Gonzalez Olivieri LLC
Houston, TX
04.2024 - 08.2024
- Scheduled and confirmed appointments.
- Updated daily log book with information about visitors entering the premises.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Managed company database and ensured the accuracy of contact information.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Greeted customers, answered general questions and directed to appropriate locations.
Bartender, Trainer,Server, Host
Gringos Tex-mex Restaurant
Conroe, TX
06.2018 - 06.2024
- Delivered food and beverages from the kitchen and bar to guests promptly
- Performed side work at the start and end of each shift as required by management
- Monitored guests' dining experience to ensure they are satisfied with the food and service
- Obtained strong working knowledge of the menu by completing server training
- Handled cash drawer accurately throughout shift including opening and closing out register each day
- Kept bar organized and clean during busy hours
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Developed strong working relationships with customers and staff
- Utilized problem-solving skills to resolve customer complaints in a courteous manner
- Prepared beverages and cocktails according to mixing and presentation standards and recipes.
Education
High School Graduate -
Klein Collins High School
Spring, TX06-2019
Associate of Arts -
Lone Star College System
Spring, TX06-2021
Bachelor's in Criminal Justice -
Sam Houston State University
Huntsville, TX12-2023
Skills
- Bilingual
- Great time management
- Adaptable and willing to learn
- Handling Difficult Customers
- Complex Problem-Solving
- New Hire Training
- Office Management
- Data Management
- Customer Relationship Management
- Multitasking and prioritization
- Clerical Support
- Correspondence Management
- Organizational efficiency
Awards
- National Society of Leadership and Success (2022)
- Highest Honors Award in the Honors College (2021)
- Gringos "double or nothing hard worker employee" employee (2019)
References
References available upon request
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Legal Assistant
Gonzalez Olivieri LLC
08.2024 - Current
Receptionist
Gonzalez Olivieri LLC
04.2024 - 08.2024
Bartender, Trainer,Server, Host
Gringos Tex-mex Restaurant
06.2018 - 06.2024
High School Graduate -
Klein Collins High School
Associate of Arts -
Lone Star College System
Bachelor's in Criminal Justice -
Sam Houston State University
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