Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Gough

Cypress,TX

Summary

Competent Accounts Receivable Specialist carrying out accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.

Overview

13
13
years of professional experience

Work History

Accounts Receivable Specialist

HCL Mechanical Services
03.2023 - Current
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Post daily ACH payments, credit card payments, wire transfers and checks, process incoming credit card payments
  • Ensured compliance with industry regulations and company guidelines through regular audits of financial documents and record-keeping practices.
  • Collaborated with billing to address billing discrepancies and resolve vendor disputes promptly.
  • Managed complex problem-solving for upper management in order to complete projects on-time.
  • Strengthened relationships with clients by maintaining open communication channels regarding invoicing and payment schedules.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Skilled at working independently and collaboratively in a team environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Recorded deposits and reconciled monthly bank accounts.
  • Assist in tax audit.
  • Assess customer accounts, determine which customers to send letter of intents to, sending necessary letters, and filing and release of liens as necessary.
  • Run and maintain aging sheet with daily updates.
  • Obtain and organize sales tax exemptions.
  • Process sales tax and invoice adjustments as needed.
  • Assist with invoice submission and purchase order requests.
  • Organize for weekly accounts receivable meeting.
  • Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with vendors.
  • Assisted in accounts payable by entering received invoices, approving invoices or sending them to project managers for approval, and enter project manager recharge.
  • Create monthly warehouse tool rebills for my company as well as our sister company.

Server

First Watch
04.2021 - Current
  • Team lead and trainer. Leading co-workers by providing guidance and coaching when necessary. Training new employees upon hire.
  • Being a team lead and trainer helped me to observer how a team member learns best and cater to the type of learning they need to succeed.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Increased sales significantly by upselling higher-end products to customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server

Buffalo Wild Wings
01.2018 - 04.2021
  • Team lead and trainer.
  • Roles are congruent with position at First Watch
  • Roles remain consistent at Red Lobster (2014-2018)

Assistant

Carter Transportation
09.2019 - 05.2020
  • Perform social media marketing, involving locating affiliate groups to work for company in various cities.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Carefully monitored Facebook group and affiliate groups.
  • Transfer information from Bus Management & Associates to Carter Transportation for owner.

Assistant

Bus Management & Associates
03.2013 - 11.2019
  • Create invoices through excel.
  • Route bus tours, utilizing best routes for tours.
  • Calculate mileages for tours and use information to determine routs and prices.
  • Assembled bid for different tours.
  • Developed and allocated invoices using calculated mileage, tour days, on tour accessories, bus servicing, generator, cleaning, satellite and other miscellaneous services.

Server

Red Lobster
02.2014 - 04.2018
  • Roles are congruent with position at First Watch

Patient Access Registrat

Mercy Regional Medical Center
02.2011 - 02.2013
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Increased patient trust by maintaining strict confidentiality of personal health information as per HIPAA guidelines.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enhanced communication between medical staff and patients, providing clear explanations of procedures and policies.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Processed medical insurance claims and payments.
  • Demonstrated empathy and understanding toward patients facing difficult medical situations, offering support when needed.
  • Contributed to a positive work environment by consistently providing exceptional customer service to both patients and colleagues.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Expedited emergency room admissions through rapid yet thorough collection of critical information.

Education

Associate of Arts -

Lone Star College Cy-Fair
Cypress, TX

Bachelor of Science - Accounting

American InterContinental University
Schaumburg, IL

High School Diploma -

Norwalk High School
Norwalk, OH
05.2007

Skills

  • Accounts Receivable
  • Financial Recordkeeping
  • Generally Accepted Accounting Principles
  • Strong client relations skills
  • Microsoft Excel
  • Payment posting
  • Financial records and reporting
  • Month-end closing procedures
  • Self motivated professional
  • Statement preparation
  • Complex problem solving experience

Timeline

Accounts Receivable Specialist

HCL Mechanical Services
03.2023 - Current

Server

First Watch
04.2021 - Current

Assistant

Carter Transportation
09.2019 - 05.2020

Server

Buffalo Wild Wings
01.2018 - 04.2021

Server

Red Lobster
02.2014 - 04.2018

Assistant

Bus Management & Associates
03.2013 - 11.2019

Patient Access Registrat

Mercy Regional Medical Center
02.2011 - 02.2013

Associate of Arts -

Lone Star College Cy-Fair

Bachelor of Science - Accounting

American InterContinental University

High School Diploma -

Norwalk High School
Alyssa Gough