Alyssa Graham
Lake Wales,FL
Summary
Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
5
5
years of professional experience
Work History
Autobody Technician Apprentice
Caliber Collision
06.2023 - Current
- Inspected vehicles to identify and document repair needs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Reassembled and replaced parts to complete body repairs.
- Consistently met deadlines on repair jobs without compromising quality standards or cutting corners.
Airbrush Technician
Carvana
09.2021 - 10.2022
- Achieved consistent color matching on all vehicles by utilizing advanced color matching technologies and regularly calibrating equipment.
- Maintained exceptional work quality standards through surface preparation, masking, and sanding procedures prior to painting.
- Maintained organization in the work area by keeping tools and equipment clean, properly stored, and easily accessible.
Assistant Service Manager
Hill Nissan
12.2020 - 09.2021
- Met with customers to discuss service needs and develop effective and practical solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
Service Advisor
Bill Jarrett Ford
02.2019 - 12.2020
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, creating long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
Associate of Applied Science - Automotive Technology
University of Northwestern Ohio
Lima, OH08.2019
High School Diploma -
Sparta Senior High School
Sparta, MI05.2016
Skills
OSHA Compliance
Equipment Maintenance
Machine Learning
Excel Functions
Project Management
Technical Support
Customer Service
Computer Skills
Strong Work Ethic
Listening Skills
Attention to Detail
Excellent Communication
Timeline
Autobody Technician Apprentice
Caliber Collision
06.2023 - Current
Airbrush Technician
Carvana
09.2021 - 10.2022
Assistant Service Manager
Hill Nissan
12.2020 - 09.2021
Service Advisor
Bill Jarrett Ford
02.2019 - 12.2020
Associate of Applied Science - Automotive Technology
University of Northwestern Ohio
High School Diploma -
Sparta Senior High School