Alyssa Gratton
Sharon,WI
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
7
7
years of professional experience
Work History
Cosmetologist
Cost Cutters
Rockford, IL
06.2017 - 04.2023
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Maintained accurate records of customer services provided.
- Assisted customers in selecting appropriate retail products for their needs.
- Treated customers to shampooing and head massage to promote loyalty.
- Provided consultations to clients on beauty treatments, products and services.
- Educated clients on proper skin care techniques and products.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Updated and maintained customer information records and beauty services provided.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Maintained cleanliness of salon equipment and tools.
- Kept notes listing preferences and services provided to clients for quick reference.
- Ensured proper sanitation practices were followed at all times.
- Collaborated with other professionals in the beauty industry.
- Designed cleaning schedules and organizational systems for treatment and sales areas.
- Assessed client features and preferences to advise personalized makeup and hair styling techniques.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
Personal Assistant
Personal Insurance Consultant
Rockford, IL
02.2016 - 04.2016
- Developed organizational filing systems for confidential customer records and reports.
- Maintained an organized filing system of paper documents and electronic files.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Troubleshot office equipment, computer hardware and software issues.
- Copied, sorted and filed records of office activities and business transactions.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Computed, recorded and proofread data or reports.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Education
Licensed Cosmetologist -
Educators of Beauty College of Cosmetology
Rockford, IL03-2018
High School Diploma -
Harlem High School
Machesney Park, IL05-2016
Skills
- Active Listening
- Issue Resolution
- Client Education
- Project Planning
- Bookkeeping
- Spreadsheet Management
- Data Entry
- Inventory Management
- Customer Service
- Database Management
- 45 Wpm Typing Speed
- Positive Attitude
- Social Media and Promotions
- Social Media Knowledge
- Patient Charting
- Spreadsheet Creation
- Strategic Planning
- Valid Driver's License
- Time Management
Timeline
Cosmetologist
Cost Cutters
06.2017 - 04.2023
Personal Assistant
Personal Insurance Consultant
02.2016 - 04.2016
Licensed Cosmetologist -
Educators of Beauty College of Cosmetology
High School Diploma -
Harlem High School