Alyssa Gravitt
Lafayette,GA
Summary
Highly efficient , well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
8
8
years of professional experience
Work History
Crew Member
McDonald's Restaurant
11.2021 - Current
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Accurately operated cash register to process customer payments.
- Brewed coffee and tea and changed out drink station syrups.
Front End Manager
Food City Supermarkets
10.2019 - 11.2021
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping and security.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained strong customer relations and effective customer service standards.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees through day-to-day work and complex problems.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
Delivery Driver
Dominos Pizza Inc.
03.2017 - 10.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Fostered positive working relationships with regular customers.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Crew Member
Captain D's Seafood
05.2015 - 03.2017
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
High School Diploma -
Lafayette High School
LaFayette, GA05.2015
Skills
- Positive Company Representation
- Learning Strategies
- Food Allergies
- Active Listening
- Workplace Efficiency
- Clear Communication
- Telephone Etiquette
- Cash Handling
- Performance Improvement
- Valid Driver's License
- Health and Safety Compliance
- Speaking
- Time Management
- Safety
- Judgment and Decision-Making
- Verbal and Written Communication
- Operate Cash Register
- Safe Vehicle Operations
- Knowledge of State Regulations
- Serve Customers
Timeline
Crew Member
McDonald's Restaurant
11.2021 - Current
Front End Manager
Food City Supermarkets
10.2019 - 11.2021
Delivery Driver
Dominos Pizza Inc.
03.2017 - 10.2019
Crew Member
Captain D's Seafood
05.2015 - 03.2017
High School Diploma -
Lafayette High School