Alyssa Gray
Cordova,TN
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Conduent/ Novo Nordisk
01.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Reviewed patient and healthcare provider applications, making sure they were thoroughly completed.
- Placing 50 outbound calls to patients and healthcare providers letting them know what the enrollment or re-enrollment application is missing.
- Creating refill orders.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
CNA - Certified Nursing Assistant/NCMA
Kirby Pines Retirement Community
02.2015 - 01.2024
- Worked for a retirement community
- Took care of approximately 10 Alzheimer's patients daily
- Provided caring, intimate, hands-on healthcare for limited assistance to total care residents
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted patients with daily living activities, promoting independence and dignity.
- Communicated resident's condition to the nurse in charge
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
Mobile Phlebotomist
American Health Associates
12.2022 - 07.2023
- Universal precautions
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Demonstrated adaptability by providing phlebotomy services in various settings such as homes, clinics, and assisted living facilities.
- Centrifuged blood samples as outlined in clinical protocols.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Patient care
- Organized daily work based on collection priority.
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
NCMA
Urgent Care of St Francis
06.2022 - 11.2022
- Performing venipuncture for lab testing that follows LabCorp guidelines
- Reduced wait times for patients seeking urgent care by prioritizing emergency appointments based on provider availability for ages starting at 8months and beyond.
- Managed high-stress situations calmly, providing urgent care to critically ill patients with precision and efficiency.
- Assisted Physician with minor procedures such as suturing, wound care, and splinting when required for urgent care patients.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Performing and testing lab test such as Covid-19, Flu, Strep, Mono, pregnancy test, and urine analysts.
- Administering shots such as sinus cocktails and pain relief
NCMA/Precertification Clerk
Memphis Cardiology and Vein Center
09.2019 - 05.2022
- Performing nuclear stress test and regular treadmill tests
- Performing venipuncture for lab testing that follows LabCorp guidelines as well as starting IVs.
- Obtaining pre authorization for echocardiograms as well as diagnostic imaging such as nuclear studies.
- Working with billing and insurance with checking patients into and out of the office.
- Scheduling office visits and procedures done at the hospital for our doctor such as heart catheterization and BLEs.
- Monitoring vital signs, performing EKGs, holter monitors, and routine anticoagulation checks.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
Home Health Care Aide
Your Shared Hands
10.2019 - 12.2021
- Provided caring, intimate, hands-on healthcare for limited assistance to total care patients
- Improved patient well-being by providing compassionate and attentive personal care services.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Managed complex medication schedules accurately, ensuring proper administration according to physician instructions.
- Maintained a clean, safe home environment for patients through regular housekeeping tasks and adhering to hygiene protocols.
- Communicated resident's condition to the nurse in charge/ agency
Certified Nursing Assistant
Sunflower Medical Center /Walter B. Crook Nursing Home
05.2014 - 12.2014
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Nursery Worker
First United Methodist Church
03.2013 - 03.2014
- Provide safe secure and nurturing care to children of ages ranging from 0-5 in a clean environment located on the Churches property.
- Encouraged healthy habits among children by promoting proper hygiene practices and nutritional choices during meal times.
- Developed strong relationships with families through open communication channels and frequent updates on their child''s wellbeing.
- Organized engaging indoor and outdoor spaces that promoted exploration and creativity among the children.
- Enhanced children''s development by implementing age-appropriate activities and lessons.
Kindergartner Tutor
First United Methodist Church
08.2013 - 01.2014
- Enhanced classroom management by establishing clear expectations, rules, and routines.
- Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
- Implemented differentiated instruction strategies to meet the diverse learning needs of all students.
- Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
- Monitored and evaluated student progress through regular assessments and observations.
- Played games with students to increase understanding of subjects.
Customer Service Representative
IPacettters/ Charter communication
06.2011 - 01.2012
- Assist over 50 customers with billing and adding extra services with existing cable.
- Customer service
- Handling customer information
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate - Medical Assistant
Delta Technical College
Southaven, MS11.2015
Associate - Certified Nursing Assistant
Mississippi Delta Community College
Moorhead, MS05.2014
High School Diploma -
Freeport High School
Freeport, IL05.2011
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Medical terminology
- Phone and email etiquette
- EMR
- Team collaboration
- Flexible schedule
- Eligibility determination
Certification
- CNA June 2014 to Present
- NCMA July 2015 to Present
Timeline
Patient Access Representative
Conduent/ Novo Nordisk
01.2024 - Current
Mobile Phlebotomist
American Health Associates
12.2022 - 07.2023
NCMA
Urgent Care of St Francis
06.2022 - 11.2022
Home Health Care Aide
Your Shared Hands
10.2019 - 12.2021
NCMA/Precertification Clerk
Memphis Cardiology and Vein Center
09.2019 - 05.2022
CNA - Certified Nursing Assistant/NCMA
Kirby Pines Retirement Community
02.2015 - 01.2024
Certified Nursing Assistant
Sunflower Medical Center /Walter B. Crook Nursing Home
05.2014 - 12.2014
Kindergartner Tutor
First United Methodist Church
08.2013 - 01.2014
Nursery Worker
First United Methodist Church
03.2013 - 03.2014
Customer Service Representative
IPacettters/ Charter communication
06.2011 - 01.2012
Associate - Certified Nursing Assistant
Mississippi Delta Community College
Associate - Medical Assistant
Delta Technical College
High School Diploma -
Freeport High School
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