Alyssa Greenhagen
21326 E Venton Street,CA
Summary
Dynamic and customer-focused professional with a proven track record at Starbucks, adept in beverage preparation and enhancing customer experiences. Excelled in espresso machine operation and multitasking, significantly improving sales through personalized service. Skilled in fostering positive environments and resolving customer issues, demonstrating exceptional coffee expertise and interpersonal skills.
Overview
1
1
year of professional experience
Work History
Barista
Starbucks
07.2024 - Current
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Followed exact recipes for mixing and preparing beverage and food items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Promoted additional items with beverages, increasing store sales.
Courtesy Clerk
Albertson's
12.2023 - 07.2024
- Helped customers take merchandise out of store and loaded items into vehicles.
- Collected more than 10 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Returned unwanted items to correct store locations and restocked shelves.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Assisted customers with large purchases by carrying items to vehicles.
- Maintained clean and tidy checkout area to optimize service delivery.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
South Hills High School
West Covina, CA06-2025
Skills
- Coffee expertise
- Display case merchandising
- Tea expertise
- Latte art
- Espresso machine operation
- Opening and closing duties
- Up-selling
- Beverage preparation
- Order taking
- Friendly and outgoing
- Multitasking and organization
- Ingredient restocking
Timeline
Barista
Starbucks
07.2024 - Current
Courtesy Clerk
Albertson's
12.2023 - 07.2024
High School Diploma -
South Hills High School