Alyssa Gregorc
Fountain Inn,SC
Summary
Driven to exceed expectations, I leveraged sales strategy development and adaptability at Charter Communications to enhance team performance and drive business improvements. By cross-training employees and implementing a mentoring program, I significantly boosted company morale and retention, mastering both staff management and sales coaching. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Inbound Sales Supervisor
Charter Communications
01.2021 - 08.2024
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed senior-level personnel working in marketing and sales capacities.
Inbound Sales Representative
Charter Communications, Spectrum
04.2013 - 01.2021
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Documented details of calls and customer interactions.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Utilized sales techniques to build customer interest and close sales.
- Overcame objections using friendly, persuasive strategies.
- Implemented upselling techniques to increase revenue and move product.
Shift Lead
Spinx
08.2012 - 04.2013
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
Education
High School Diploma -
Woodmont High School
Piedmont, SC06.2012
Skills
- Sales Reporting
- Sales Coaching
- Brand Awareness
- Sales strategy development
- Goal-Oriented
- Adaptability
- Active Listening
- Decision-Making
- Lead Qualification
- Problem-Solving
- Staff Management
Timeline
Inbound Sales Supervisor
Charter Communications
01.2021 - 08.2024
Inbound Sales Representative
Charter Communications, Spectrum
04.2013 - 01.2021
Shift Lead
Spinx
08.2012 - 04.2013
High School Diploma -
Woodmont High School