Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Griego

Albuquerque,NM

Summary

I am interested in a clerical or customer service position with two years of experience in an office setting. I provide excellent customer service ensuring customer satisfaction. I go above and beyond for customers. I am a great team player and I work well with others as well as working well under pressure. I am a fast learner, very organized, detail oriented and very dependable. With the ability to answer multi line telephones, fax, 10 key by touch, typing, copying, scanning, filing, organizing mail. I am experienced with Microsoft word, outlook and windows 8. Looking for an opportunity in which I can grow and learn with the opportunity to advance in my skills and knowledge. Knowledgeable about overseeing schedules, administration and training. Hardworking and detail-oriented team leader experienced in call center environments, customer service management and team leadership./

Overview

5
5
years of professional experience

Work History

Call Center Manager

Aesops Gables
05.2022 - Current
  • Led daily team meetings to review performance, set targets and motivate staff.
  • Determined quality assurance benchmarks and set standards for improvement.
  • Developed quality employees within call center to take over leadership positions.
  • Established and oversaw performance targets for call center associates.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.


Front office Receptionist

Joy Junction
01.2020 - Current
  • Greet visitors, organize and stamp incoming mail, answer multiple lines, give information to callers, take messages, and/or transfer calls to appropriate individuals, organize office supplies, filing, operate office equipment, such as fax machine, copier, phone systems.

Program coordinator

Rio Grande Educational Collaborative
01.2019 - 01.2019
  • Under direct supervision of the Site Manager, responsible for the supervision and safety of elementary school students, providing students with dinner and a snack
  • Create lesson plans and also do activities with the students running program plans and schedules provided by the Site Manager with his/her group of children.

Education

High school Diploma -

Rio Grande High school
2019

Skills

  • Fast learner
  • Reliable
  • Dependable
  • Organized
  • Detail oriented
  • Awesome Customer Service skills
  • Team player
  • Basic computer skills
  • Ability to Multi Task
  • 35 WPM
  • Team Coaching
  • Staff Training
  • Employee Suppor

Timeline

Call Center Manager

Aesops Gables
05.2022 - Current

Front office Receptionist

Joy Junction
01.2020 - Current

Program coordinator

Rio Grande Educational Collaborative
01.2019 - 01.2019

High school Diploma -

Rio Grande High school
Alyssa Griego