Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alyssa Grijalva

Peoria,AZ

Summary

  • Employee successful at developing, implementing and managing relevant activities and community gatherings, along with recreation based programming through the Peoria Unified school district. Experienced Well-versed in overseeing preparation, execution and cleanup of activities maintaining companies policy and procedures. Knowledge in overseeing several employees at once, setting weekly schedules to ensure hours were set properly to companies requirements. created a set schedule of duties for each employee to follow
  • A daily basis to ensure quality programming while including curriculum/ group activities to engage children k-8 at all times. While providing constant communicational customer service towards staff and or parents/guardians entering and exiting facility.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Am/Pm Site Lead rec 3)

City of Peoria Arizona
08.2018
  • Communication with leadership on weekly duties to remain aligned and on task
  • Attended weekly and monthly meetings/trainings to expand and refresh knowledge and or expectations.

Administrative Assistant

City of Peoria City Clerks Office
03.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Patient Care Coordinator/Receptionist

Team4Kids Pediatric Clinic
04.2021 - Current
  • Maintained knowledge of community services and resources and referred patients to appropriate organizations
  • Helped patients obtain health care services by setting up referrals
  • Explained policies, procedures and services to patients
  • Demonstrated flexibility during changes to patient care practice
  • Received and routed care team messages and documents to appropriate staff
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience
  • Completed insurance verifications and claim forms for patient intake and processing
  • Submitted various medication requests electronically
  • Schedule as recommended by therapists and rs appts as needed within a timely manner
  • Receive referrals and follow up with parent/guardian to schedule
  • Reception, welcome all incoming clients
  • Check in kiddos collect cost of care, bad debt fees, go through all first time low
  • Collect signatures for sessions and schedule as kiddos leave the clinic
  • Multi task constantly
  • Staying organized and presenting a profession environment
  • Welcome all families
  • Provide information as needed
  • File papers and scan info into clients charts
  • Keep a cleanly work space at all times
  • Set up medical History and online for therapist to review
  • Scheduled evaluations and procedures for patients
  • Communicated with patients to ensure quality of care and develop care plans
  • Established strong work network by building professional relationships with physicians and fellow employees
  • Escalated complex customer concerns to management for resolution
  • Compiled and maintained medical charts and reports in complex digital databases
  • Processed patient intake information and updated medical records prior to treatment
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction
  • Provided administrative support for patient care staff
  • Trained on billing and authorization procedures keeping communication with doctors offices and insurance companies to ensure the correct coverage for clients
  • Trained on Governmental access plans, maintaining communication with case managers to receive the correct documentation needed for clients to receive care.

Daycare Provider

Team 4 Kids Pediatric Clinic
03.2021 - 04.2022
  • Provided the correct certifications needed to work in the childcare facility
  • Utilized time correctly keeping organized to stay on schedule throughout the day
  • Created a schedule to best fit the child's needs and safety
  • Created relationships with parents/therapists to create a welcoming environment.

Cashier Team Lead

Carolinas Mexican Food
06.2017 - 01.2019
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding
  • Applied proper tare procedures when ringing up scalable items to maintain accurate pricing
  • Complied with cash handling procedures to meet regional cashier variance policy
  • Cleaned and stocked front end areas, including register changing tapes and ribbons
  • Learned roles of other departments to provide coverage and keep store operational
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands
  • Worked closely with front-end staff to assist customers
  • Maintained work area in clean and neat manner.

Education

High School Diploma -

Raymond S. Kellis High School
Glendale, AZ

Skills

  • Work flow planning
  • Workforce training
  • Staff training and motivation
  • Customer service
  • Organization
  • Works well with others
  • Adapts easily to new surroundings and or tasks
  • Multitasking
  • High demand parent staff communication
  • Good attendance
  • Insurance practices
  • Patient relations
  • Healthcare operations
  • Interdepartmental collaboration
  • Organizational standards
  • Recording histories
  • Appointment confirmation
  • Communication
  • Decision-making
  • Active listening
  • Relationship Building
  • Scheduling Events and Programs
  • Time Management
  • Team Leadership
  • First Aid and CPR
  • Recreational Program Planning

Certification

  • CPR/First aid
  • Fingerprint Clearance
  • Notary Public

Timeline

Administrative Assistant

City of Peoria City Clerks Office
03.2024 - Current

Patient Care Coordinator/Receptionist

Team4Kids Pediatric Clinic
04.2021 - Current

Daycare Provider

Team 4 Kids Pediatric Clinic
03.2021 - 04.2022

Am/Pm Site Lead rec 3)

City of Peoria Arizona
08.2018

Cashier Team Lead

Carolinas Mexican Food
06.2017 - 01.2019

High School Diploma -

Raymond S. Kellis High School

Similar Profiles

CREATE PROFILE
Alyssa Grijalva