Alyssa Guevara
Pasadena,TX
Summary
As a bright ambitious person, I desire to obtain a Customer Service position to utilize sound knowledge of my abilities and skills while building a career with an esteemed company.
Overview
5
5
years of professional experience
Work History
Customer Service Assistant
H-E-B Grocery
08.2022 - Current
- Provide Customer Service by transporting and unloading merchandise to their vehicles.
- Assists in loading merchandise into carts
- Maintains and stocks bag areas
- Returns products to proper locations
- Stock and stages bags; stocks check stand supplies
- Distributes Buddy bucks to registers, replaces anti-fatigue mats
- Performs red basket fill up / retrieval
- Cleans, mops, dusts, sweeps, vacuums check stand area, Return Center, and CCO area to maintain store cleanliness and safety.
Personal Shopper Assistant
HEB Grocery Store
08.2021 - 08.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
To Go- Customer Service
Bubba's 33
01.2021 - 07.2021
- Ensure that each guest receives a legendary welcome and good-bye when placing and/or picking up a To-Go order.
- Have knowledge of phone system; use proper phone etiquette when answering phone calls and taking orders.
- Work collaboratively with To-Go and kitchen staff to complete orders.
- Use the POS (point of sale) system effectively and correctly; responsibly manage tasks on the POS such as, but not limited to, To-Go sales, gift cards sales, and cash credit card transactions.
- Ensured guests are comfortable and cared for while they place and/or pick up To-Go order.
- Practice proper safety and sanitation at all times.
- Maintain proper etiquette with all staff members and guests.
Education
High School Diploma -
Deer Park High School
Deer Park, TX05.2022
Associate of Applied Science -
San Jacinto College
Pasadena, TX2023
Skills
- Excellent Interpersonal Skills and Relationships
- Excellent Time Management
- Leadership skills
- Excellent in working independently and as a collaborative team member
- Strong Organization skills
- Excellent Customer Service
- Fast paced environment
- Excellent Customer Interaction
- Cash/Credit card handling
- Understanding customer needs
- Professional telephone demeanor
- Customer relations
Accomplishments
• 2024- H-E-B, recognized as the Top Surveyor for Customer Service, receiving the highest number of positive customer surveys among employees.
• 2021- Bubba’s, Customer Service Awards for To-Go Customer Service.
Timeline
Customer Service Assistant
H-E-B Grocery
08.2022 - Current
Personal Shopper Assistant
HEB Grocery Store
08.2021 - 08.2022
To Go- Customer Service
Bubba's 33
01.2021 - 07.2021
High School Diploma -
Deer Park High School
Associate of Applied Science -
San Jacinto College