Summary
Overview
Work History
Education
Skills
Certification
LEADERSHIP EXPERIENCE
Timeline
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Alyssa Johnson

Williamsburg,VA

Summary

Dedicated and detail-oriented professional with a strong background in customer service, administrative support, and client relationship management. Proven track record of managing high-volume communications, supporting executive operations, and delivering exceptional customer experiences across fast-paced environments. Skilled in handling confidential information, resolving client concerns, and streamlining processes for efficiency. Adept at written and verbal communication, project coordination, and working cross-functionally to support business goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Social Media Manager & UGC

Reese_ReadsBooks
01.2023 - Current
  • Delivered prompt, courteous communication, and support to followers and brand partners, ensuring high engagement and satisfaction.
  • Collaborated with 50+ brands, fostering strong client relationships, and meeting partnership goals.
  • Tracked audience feedback and social data analytics to optimize customer-facing content strategies.
  • Managed inbound requests, scheduling, and deliverables across multiple content campaigns.
  • Created engaging, informative content that enhanced brand trust and community engagement.

Owner / Client Relations & Project Manager

Alyssa Reese Photography
01.2018 - 01.2024
  • Managed all aspects of a photography business, including client communication, customer service, project management, social media awareness and photo editing
  • Delivered end-to-end customer service, including inquiries, booking, scheduling, and follow-up, maintaining a 100% client satisfaction rate.
  • Handled all administrative aspects of the business, including email correspondence, invoicing, record-keeping, and calendar management.
  • Managed multiple client projects simultaneously, meeting deadlines, and maintaining open lines of communication throughout.
  • Provided timely and empathetic problem resolution, ensuring positive client experiences, and long-term loyalty.
  • Utilized Adobe Creative Suite to meet client expectations for high-quality visual products.
  • Maintained a professional online presence, and streamlined communications via social media and messaging platforms.

Intelligence Specialist/Supervisor

United States Navy
01.2014 - 01.2020
  • Delivered administrative and operational support to senior leadership, managing sensitive information with professionalism and discretion.
  • Supervised personnel in a high-pressure call center setting, providing real-time support, and maintaining customer satisfaction under urgent conditions.
  • Coordinated communication across departments, improving responsiveness, and mission-critical coordination.
  • Executed high-volume data entry and report generation, with a focus on accuracy and timeliness.
  • Managed security clearance documentation for over 400 individuals, ensuring compliance with strict federal standards.
  • Supported project planning and administrative tasks, including scheduling, documentation, and process improvement.
  • Trained junior team members, promoting team cohesion, and consistent quality of service.
  • Recognized for calm, customer-facing professionalism in fast-paced, high-stakes environments.

Education

Some College (No Degree) - Liberal Arts

Arkansas State University
Beebe, AR

Skills

  • Customer Service & Support
  • Administrative Assistance
  • Client Communication
  • Data Entry & Accuracy
  • Project Coordination
  • Microsoft Office Suite
  • Canva & Adobe Creative Suite (Photoshop, Lightroom)
  • Typing Speed: 66 WPM
  • Social Media Management
  • Conflict Resolution
  • Time Management
  • Confidential Information Handling

Certification

  • United Services Military Apprenticeship Program (USMAP) - U.S. Department of Labor

LEADERSHIP EXPERIENCE

  • Owner/Operator: Learned an ownership mentality, allowing for better customer relations, personal accountability, time management and overall communication
  • Team Management: Led a diverse team of personnel during tenure with the United States Navy, ensuring team focused environment, productivity, and effective communication
  • Training & Development: Trained and mentored junior team members, fostering a collaborative and supportive work environment. Guided them in navigating complex computer systems and executing detail-oriented tasks, leading to increased team performance and individual growth
  • Decision-Making: Made critical decisions concerning the handling of classified information and the allocation of military resources, maintaining the safety of personnel and equipment

Timeline

Social Media Manager & UGC

Reese_ReadsBooks
01.2023 - Current

Owner / Client Relations & Project Manager

Alyssa Reese Photography
01.2018 - 01.2024

Intelligence Specialist/Supervisor

United States Navy
01.2014 - 01.2020

Some College (No Degree) - Liberal Arts

Arkansas State University