Alyssa Hall
Summary
Dynamic and detail-oriented Certified Pharmacy Technician with proven expertise in workflow optimization and customer service at Central Pharmacy. Adept at enhancing pharmacy operations while maintaining confidentiality and compliance with HIPAA. Recognized for building strong relationships with patients and ensuring accurate medication dispensing, contributing to a positive healthcare experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Central Pharmacy
05.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Cafe Barista
Mark's Place
11.2019 - 04.2021
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
Cashier
Family Fare Supermarket
11.2019 - 01.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Worked with floor team and managers to meet wide range of customer needs.
Customer Service Clerk
Family Fare Supermarket
07.2018 - 11.2019
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained cleanliness of checkout area by regularly disposing of trash and wiping surfaces.
- Removed trash, swept, and mopped floors for professional appearance.
- Contributed to store''s positive reputation by consistently demonstrating professionalism and dedication to customer service.
Education
Eaton Rapids High School
Eaton Rapids, MICertificate - Pharmacy Technician
Ross Medical Education Center
Lansing, MI05-2021
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Ordering and stocking medications
- Customer service
- Certified pharmacy technician (cpht)
- Attention to detail
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Central Pharmacy
05.2021 - Current
Cafe Barista
Mark's Place
11.2019 - 04.2021
Cashier
Family Fare Supermarket
11.2019 - 01.2020
Customer Service Clerk
Family Fare Supermarket
07.2018 - 11.2019
Eaton Rapids High School
Certificate - Pharmacy Technician
Ross Medical Education Center
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