Alyssa Hancock
Summary
Dedicated nursing student currently working towards Associate's degree in nursing. Solid understanding of role of nurses in interdisciplinary environments. Excellent clinical and people skills. Caring and compassionate student Nurse who's well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Advanced Certified Medication Aide/CNA
Brookdale Broken Arrow
4001 S Aspen Ave, Broken Arrow, OK 74011
04.2020 - Current
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Reordered medication to maintain adequate supply.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Front Line Associate
Panera Bread
7110 S 101st E Ave, Tulsa, OK 74133
01.2019 - 04.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Cashier
Cash Saver Grocery Store
11333 E 31st St, Tulsa, OK 74146
01.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked personal identifications during alcohol and tobacco sales.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Associate's of Science in Nursing - Nursing
Tulsa Community College
909 S Boston Ave, Tulsa, OK 7411912.2023
Skills
- Daily Living Assistance
- Privacy and Confidentiality
- Emergency Response
- Records Updating
- Injections
- Dressing changes
- Patient Assessments
- Medication Administration
- Bedsore Prevention
- HIPAA Compliance
- Medical Terminology
- Injury Prevention
- Vital Signs Monitoring
- Basic Life Support
- CPR Certification
- CNA Certification
- First Aid Certification
- Catheter Care
- Wound Care
- Patient Positioning
- Infection Control
- Feeding Assistance
- Time Management
- Empathy and Compassionate Care
- Dementia and Alzheimer's Knowledge
- Blood Sugar Monitoring
- Output Monitoring and Reporting
- Clinical Documentation
- Specimen Collection
Certification
- CMA - Certified Medication Aide
- CNA - Certified Nursing Assistant
Timeline
Advanced Certified Medication Aide/CNA
Brookdale Broken Arrow
04.2020 - Current
Front Line Associate
Panera Bread
01.2019 - 04.2020
Cashier
Cash Saver Grocery Store
01.2018 - 01.2019
Associate's of Science in Nursing - Nursing
Tulsa Community College