Alyssa Haney
Tahuya
Summary
Highly skilled Front Office Administrator with a broad experience in managing all aspects of front office administration, including handling correspondence, billing, scheduling appointments, and providing outstanding customer service. Strong problem-solving skills coupled with the ability to manage multiple tasks simultaneously while maintaining professionalism and courtesy.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Front Office Admin
Harbor Kids Teeth
08.2011 - Current
- Demonstrate excellent patient care when handling multiple phone lines, managing patient scheduling, patient treatment plans, and financial transactions.
- Efficiently verify insurances, ensure the accuracy of billing information, and insurance breakdowns.
- Proficiently managed and updated patient records and other confidential patient data in accordance with HIPAA regulations.
- Thoroughly check figures and postings for correct entry and proper codes when handling the day sheet, billing insurances and posting payments.
- Professionally respond and handle email correspondence.
- Schedule staff and doctor meetings
Customer Service Representative
Video HQ
02.2010 - 12.2010
- Greeted customers and provided assistance with selecting movies and games.
- Maintained a clean work area to promote safety and efficiency in the store environment.
- Processed rentals and collected associated payments.
Courtesy Clerk
Belfair Safeway
07.2007 - 08.2008
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Greeted customers and provided friendly customer service.
Education
Dental Assisting Program
Clover Park Technical College
Lakewood, WA09-2011
High School Diploma -
South Kitsap High School
08-2009
Skills
- Patient scheduling
- Insurance verification
- Billing accuracy
- HIPAA compliance
- Patient record management
- Customer service
- Data entry
- Office administration
- Financial transactions
- Email correspondence
- Time management
- Document scanning
- Ability to handle multiple phone lines
- Excellent organizational skills
- Customer service skills
- Knowledge of office procedures
- Proficient in Microsoft and Dentrix
- Attention to detail
- Multitasking abilities
- Adaptability and flexibility
- Strong interpersonal skills
- Ability to work under pressure
Certification
- CPR Certified
- First Aid Certified
- HIPAA Certified
- HIV/AIDS Training Certified
Timeline
Front Office Admin
Harbor Kids Teeth
08.2011 - Current
Customer Service Representative
Video HQ
02.2010 - 12.2010
Courtesy Clerk
Belfair Safeway
07.2007 - 08.2008
Dental Assisting Program
Clover Park Technical College
High School Diploma -
South Kitsap High School
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