Alyssa Hansen
Lehi,UT
Summary
A highly-motivated employee with an insatiable desire to embrace new challenges. Her strong work ethic and adaptability make her an invaluable asset to any team. Her exceptional interpersonal skills allow her to navigate various situations with ease.
Alyssa is a self-driven individual who excels in working independently and swiftly mastering new skills. With years of experience in customer service, she has honed her ability to increase customer loyalty and retention. Her profound understanding of customer service tasks, responsibilities, and skills sets her apart as an essential and helpful team member.
Alyssa's approach to building sales is both personalized and non-intrusive, earning her success in her endeavors. Moreover, she goes above and beyond to fulfill information requests promptly and efficiently.
Currently seeking an exciting and ambitious company, Alyssa is eager to take on a challenging leadership position. Her expertise in creative problem-solving and professional management is ready to be applied in driving the company's success to new heights.
Overview
14
14
years of professional experience
Work History
Server
Chili's Restaurant
American Fork, UT
01.2024 - Current
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
House Mother
Minister of Dependent Affairs
03.2019 - Current
- Orchestrated the strategic deployment of snacks, hugs, and tickle attacks to maintain optimal levels of happiness and laughter among three adorable cherubs
- Implemented daily routines, ensuring the prompt arrival of all tiny citizens at their respective educational institutions, as well as education directive for emotional intelligence
- Executed a comprehensive mealtime logistics operation, utilizing expert juggling skills to serve balanced meals while simultaneously resolving disputes over vegetable consumption
- Implemented a highly successful "Toy
- Redistribution Initiative," maximizing the utilization of playthings and minimizing sibling rivalries
- Superb multitasking abilities, capable of resolving conflicts, preparing meals, and answering existential questions simultaneously
- Proficient in crisis management, adept at handling meltdowns, wardrobe malfunctions, and unexpected Lego encounters with poise and creativity
- Exceptional communication skills, using a mix of gentle whispers and enthusiastic high-pitched voices to diffuse tantrums and encourage good behavior
- Creative problem-solving expertise, demonstrated by ingenious improvisation of toys, creative art and sensory activities, and games during "Tech Detox Extravaganzas" and long car rides
- Strategic planning acumen, devising complex routines and choreographies to optimize the daily operations of a bustling household.
Bartender
California Pizza Kitchen
Orem, UT
04.2018 - 10.2018
- Operated Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Completed regular bar inventories and daily requisition sheets.
Spa Manager
Acaydia
Provo, UT
02.2018 - 06.2019
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
- Maintained meticulous records to document client information.
- Hired, led and provided performance management for spa employees.
- Recruited, trained and monitored performance for 5 employees.
- Led profitable spa operations through budgeting, aesthetics, employee training and renewing dormant client memberships.
- Built successful private practice of medspa clients through marketing, networking and interpersonal skills.
- Spearheaded creation and implementation of programs focused on key-client business needs.
- Rebranded spa by implementing day to day employee organization plans, prompting accountability and focusing time on clients needs.
Server/ Server Trainer
Tucanos Brazilian Grill
Orem, UT
02.2016 - 12.2016
- Alyssa worked part time at this Restaurant, one of the busiest in Utah, where she thoughtfully attended to the gratification of her guests, led, and organized the care of large parties, trained and assisted other waitstaff and assisted in Food Prep and other house cleaning side work
- In addition, she promoted the Restaurants App and future promotions building the trust of the restaurants guests to become continuously repeated diners.
Boutique Sales Associate
Boutique and Restaurant, Alicia’s Co
Brea, CA
01.2015 - 01.2016
- Alyssa worked full time in Alicia’s Too, a home decor boutique where she diligently organized back stock, double checked product arrivals, properly priced inventory, decorated and replenished displays, assisted Dinner’s To Go Customers
- In addition, she started Social Media accounts and assisted in PR Responsibilities as well as assisted in on location Catering Jobs
Boutique Specialist
Lulu Bella
Rexburg, ID
01.2014 - 01.2015
- Alyssa worked part time and extra hours to help assist the Small Business Owner in anyway needed
- She worked on the shop floor by up-selling, organizing, cleaning, and redecorating
- She assisted with new inventory by pricing, steaming and hanging items
- She helped rebuild their Online Boutique by assisting in photo shoots, modeling, styling, maintaining proper inventory and product descriptions
- Alyssa also helped organize events and insured that the company was marketed in the tone that ownership preferred
Server Trainer
The Cottage, American Jo’s Bistro, Cuban Rev...
01.2013 - 01.2014
- Alyssa worked seasonally in varied cuisine restaurants where she maintained menu knowledge, efficiently carried out added responsibilities, ensured that each table was properly set and cleaned, expedited and plated her own orders
- She adapted to menu and policy changes, verbally advertised daily specials, recorded or memorized food and drink orders, presented and opened wine as well as served large parties for special events
- As a hostess she maximized reservation turn overs by keeping tabs on parties’ courses, assisted Restaurant
- Owners with added responsibilities, helped run coat checks, and helped with To- Go orders.
Benefit Cosmetics Counter Manager
Macy’s Northeast/ LVMH
North Attleboro, MA
01.2010 - 01.2011
- Alyssa was one of the youngest Counter Managers in Benefit and Macy’s Cosmetics History
- At 19 years old she managed the business by memorizing product knowledge and benefits, she organized inventory, maintained, and shipped RTV’s, interviewed part time workers, trained and assisted associates for her counter as well as other brands, coached artists on her team to optimize the business performance
- She applied makeup looks daily to customers, up sold on every purchase and ensured the Counter was always staffed by managing the schedule.
Education
Some College (No Degree) - Marketing
Utah Valley University
Orem, UTSkills
- A Customer Service Extraordinaire with a flair for relationship building, expert telephone and email etiquette, and a passion for overcoming objections with enthusiasm Possessing superior salesmanship skills, along with a knack for creative problem-solving that ensures customer satisfaction Committed to delivering top-notch service, this individual consistently leaves a positive and lasting impression on customers, making a significant impact with their extraordinary customer service abilities
- Leadership: A seasoned team manager with a natural flair for leadership This individual is self-motivated, highly organized, and excels in efficiency and preparation Their negotiation skills are top-notch, and they effortlessly juggle multiple tasks while also possessing expertise in website coding, SEO optimization, and restaurant computer systems Social media campaigns are a breeze for them, showcasing their versatility
- Personal Skills: Exceptional listening skills make them a valued team player who collaborates harmoniously with others Their self-discipline is evident in their articulate and outgoing nature, making them approachable and friendly Their charisma adds an extra edge to their work, as they complete tasks quickly and thoughtfully Their remarkable memorization skills come in handy, contributing to their well-rounded and impressive skill set
References
References Available Upon Request.
Timeline
Server
Chili's Restaurant
01.2024 - Current
House Mother
Minister of Dependent Affairs
03.2019 - Current
Bartender
California Pizza Kitchen
04.2018 - 10.2018
Spa Manager
Acaydia
02.2018 - 06.2019
Server/ Server Trainer
Tucanos Brazilian Grill
02.2016 - 12.2016
Boutique Sales Associate
Boutique and Restaurant, Alicia’s Co
01.2015 - 01.2016
Boutique Specialist
Lulu Bella
01.2014 - 01.2015
Server Trainer
The Cottage, American Jo’s Bistro, Cuban Rev...
01.2013 - 01.2014
Benefit Cosmetics Counter Manager
Macy’s Northeast/ LVMH
01.2010 - 01.2011
Some College (No Degree) - Marketing
Utah Valley University