Hi, I’m
Alyssa Hansen
Raleigh,NC
Summary
I offer a wide variety of skills and knowledge surrounding business operations and customer support. Previous job roles have enabled the development of a diverse skill set, focused on task prioritization, hybrid meeting structures, and technical competency. I have utilized several operating systems such as Salesforce, Kintone, Amazon Marketplace, Outlook, Word, Dynamics 365, Intercom Plus, Excel, Ekotrope, and Teams. With over ten years of customer service and an advanced Psychology degree, I am easily able to form strong connections with both clients and coworkers.
Overview
7
years of professional experience
Work History
Advanced Energy Corporation
Administrative Assistant III
04.2020 - Current
Job overview
- 4 years total of administrative work and support
- Familiarity with Unanet ; creating and modifying PO's, expense reports, billing, viewing reports.
- Provide support to different sectors of the company including Residential/SystemVision, C&I, Plug in NC
- Invoice processing and completing monthly billings
- Create process documentation(s) for specific tasks (such as billing, customer follow up) to ensure clear directions and expectations.
- Work closely with different project managers and take on PM responsibilities in the event of their absence
- Conduct safety inspections, provide safety orientation training to new employees, meet weekly to discuss protocols, coordinate large in-house CPR training events at the company
- Meeting support such as coordinations calendars, room reservations, agenda preparation, running hybrid meetings and events
- Proficient in multiple MS platforms, Teams, Kintone
- Research, develop, and update spreadsheets and databases to track and analyze energy performance and data.
- Train and mentor new employees on administrative procedures, company policies and performance and safety standards.
Tecan US, Inc.
Tech Services Administrative Assistance
10.2019 - 04.2020
Job overview
- Create, maintain, and enter data into primary account database.
- Obtained information on current open work orders and future planned equipment maintenance on all biotech devices.
- Entered recalibrated equipment information into SAP, shipped equipment.
Implus, LLC
Consumer Care Representative
01.2019 - 10.2019
Job overview
- Developed and maintained positive customer relations and coordinated with various functions within company to fulfill customer requests.
- Enhanced interpersonal and prioritization skills, communicated with multiple departments while searching for warranty related resolutions.
- Sold an average of 15-20 products daily
Walgreens
Pharmacy Technician
02.2016 - 01.2019
Job overview
- Communicated with patients regarding prescriptions and medical conditions
- Resolved customer and employee disputes, contacted patients over phone, typed prescriptions sent from doctors offices
- Counted, measured, and compounded medications following standard procedures, consulted with insurance companies
Education
East Carolina UniversityGreenville, NC
Bachelor of Arts from Psychology
06.2014
Skills
- Strong Organizational Skills
- Schedule Management
- Invoice Processing
- Spreadsheet Tracking
- Meeting Note Taking
- Employee Communications
- Account Investigation
- Data Entry
- Calendar Management
- Microsoft Office
- Remote Conferencing
Timeline
Administrative Assistant III
Advanced Energy Corporation
04.2020 - Current
Tech Services Administrative Assistance
Tecan US, Inc.
10.2019 - 04.2020
Consumer Care Representative
Implus, LLC
01.2019 - 10.2019
Pharmacy Technician
Walgreens
02.2016 - 01.2019
East Carolina University
Bachelor of Arts from Psychology
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