ALYSSA HARDY
North Ridgeville
Summary
Dedicated to accuracy and managing systems in order to maximize productivity. Excellent customer service and conflict resolution skills have been demonstrated in the past. Dedicated to providing outstanding customer service and fostering brand loyalty. Skilled at making customers feel at ease and addressing any concerns they may have. Extremely skilled at prioritizing responsibilities in the face of changing deadlines. Flexible and adaptable, with a desire to learn new techniques and processes.
Overview
4
4
years of professional experience
Work History
Server/Hostess
Harry Buffalo North Olmsted
01.2024 - 08.2024
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
- Greeted regular customers and maintained relationships with them.
- Set tables for customers, adhering to established preparation procedures in order to provide excellent service and encourage repeat business.
- Created orders, documented special requests, and followed up with kitchen staff to ensure high-quality service and minimize complaints.
- Checked identification to enforce age restrictions for alcoholic beverages.
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies.
- Took credit card, cash, and gift certificate payments and gave cash transactions change.
- Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
- I'm able to work effectively under duress.
Dietary Server
Emerald Village
08.2020 - 06.2023
- This job required me to learn how to handle conflicts and find a proper solution to help all parties. As well as provide quality service to the residents. This job title included seating the residents and getting them the food and drink they needed for efficient dining. After dinner we would be required to clean the dining room and reset the tables as well as our work of cleaning the kitchen. This job taught me time management as well as how to work with a team and give orders that others follow.
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
- Had an excellent attendance record and was always on time for work.
- Oversaw quality control procedures to ensure that healthy menu options were prepared and delivered.
Education
High School -
North Ridgeville High School
North Ridgeville, OH01.2023
Some college (No degree) - undefined
LCCC
Elyria, OHSome college (No degree) - Psychology Student
Kent State University
Kent, OHSkills
- Ordering procedures
- Menu memorization
- Food running
- Guest seating arrangements
- Communication skills
- Team standards
- Cash Handling
- Customer service
- Stocking and replenishing
- Conflict resolution
Timeline
Server/Hostess
Harry Buffalo North Olmsted
01.2024 - 08.2024
Dietary Server
Emerald Village
08.2020 - 06.2023
Some college (No degree) - undefined
LCCC
Some college (No degree) - Psychology Student
Kent State University
High School -
North Ridgeville High School
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