Alyssa Hargett-Kucera
La Grande,OR
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
26
26
years of professional experience
Work History
Receptionist
Outdoors RV Manufacturing
La Grande, OR
07.2021 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Service Crew Member
Scotts Heating & Cooling
La Grande, OR
08.2019 - 06.2020
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Conducted preventive maintenance on a variety of machines and systems.
- Troubleshot electrical circuits using schematics and diagrams.
- Repaired faulty components such as motors, pumps, valves, switches.
- Inspected equipment for proper operation and safety hazards prior to use.
- Assisted with installation projects at both residential and commercial sites.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Traveled to customer locations to complete work for pre-set appointments.
- Conducted service appointments to diagnose and fix problems.
- Examined previously completed work for accuracy.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Logged services performed in service ticket system.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Utility
Northwood Mfg
La Grande, OR
02.1999 - 08.2019
- Assembled components of a variety of products, adhering to production specifications.
- Operated machinery such as drills, saws and presses to assemble parts.
- Ensured work areas were kept clean and organized at all times.
- Provided training and guidance to new employees on proper assembly techniques.
- Monitored inventory levels and informed management when additional supplies were needed.
- Verified accuracy of assembled parts before moving them down the line for further processing.
- Followed standard operating procedures while performing tasks on the assembly line.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Completed component assembly with minimal supervision to meet deadlines.
- Completed accurate assembly work by positioning and aligning components.
- Used established assembly instructions to complete jobs.
- Read and interpreted schematics, blueprints and assembly instructions to produce components.
Education
High School Diploma -
La Grande High School
La Grande, OR06-1997
Skills
- Scheduling
- Administrative Support
- File Management
- Clerical Support
- Technical Support
- Project Coordination
References
References available upon request.
Timeline
Receptionist
Outdoors RV Manufacturing
07.2021 - Current
Service Crew Member
Scotts Heating & Cooling
08.2019 - 06.2020
Utility
Northwood Mfg
02.1999 - 08.2019
High School Diploma -
La Grande High School
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